Cloud Call Center - Scalable Contact Center Solutions

Why switch?

Legacy systems are holding your team back

Outdated infrastructure costs more than money - it costs customers, data, and agility.

67%

of customers hang up
after waiting 2 minutes

Unpredictable call costs drain budgets with hidden fees, per-minute charges, and rigid contracts.

2.5x

more productive with
real-time dashboards

Without live analytics, managers fly blind - unable to coach agents or catch issues early.

24h

to deploy FlyFone
vs. weeks for legacy

Traditional setups take weeks of IT involvement. Every small change requires a support ticket.

Платформа

Everything your team needs, in one platform

A complete cloud toolkit - no hardware, no complexity, just results.

Intelligent Call Routing (ACD)

Route calls to the right agent by skills, availability, language, or custom rules. Reduce wait times and improve first-call resolution with AI-powered distribution.

Skills-basedQueue mgmtPriority rulesOverflowIVRMulti-level menusСамообслуживание

Real-Time Analytics

Live dashboards for call volume, wait times, agent performance, and SLA compliance.

Native CRM Integrations

Connect Salesforce, HubSpot, Zoho. Auto-log calls and sync contacts in real-time.

Recording & QA

Automatic recording with AI transcription. Score calls, flag keywords, coach with data.

Work From Anywhere

Browser softphone, mobile apps, SIP integration. Your team works from any location.

Auto Dialer for Sales

Predictive, progressive, preview modes. Triple live conversations per day.

AI Call Summary

Automatically generate post-call summaries, action items, and sentiment scores. No manual note-taking.

Auto-summaryАнализ настроенияAction itemsKeyword alerts

Omnichannel Inbox

Handle voice, live chat, SMS, and email from one unified workspace. Full context, zero channel-switching.

ГолосЧатSMSЭлектронная почта

What They Say

Trusted by 500+ businesses worldwide

↓ 60% missed calls

"We reduced missed calls by 60% and cut average wait time from 4 minutes to under 90 seconds."

Sarah K.

Head of Support, 120-agent logistics firm, Singapore

↑ 2.7x conversations/day

"Our sales team went from 40 to 110 live conversations per day. Setup took less than a morning."

Marcus T.

Sales Director, 50-seat SaaS team, London

↓ $3,400/mo saved

"Switching from our legacy PBX saved us $3,400/month and we were live before lunch."

Priya M.

IT Manager, financial services, Dubai

Use Cases

Built for how your team actually works

Sales, support, or financial operations - FlyFone adapts to your workflow.

↑ 3x more live conversations

Triple your team's live conversations per day

Predictive dialing eliminates manual work. Smart lead routing ensures closers get the hottest leads.

Predictive & progressive dialing

Lead scoring & prioritization

Real-time whisper coaching

CRM auto-sync after every call

↓ 60% shorter wait times

Shorter wait times, higher satisfaction

Intelligent ACD routes customers to the right agent instantly. IVR handles common queries.

Smart call routing & IVR

Queue management & callbacks

Customer history popup

SLA monitoring & alerts

🔒 100% compliance ready

Financial-grade security, full compliance

End-to-end encryption, PCI DSS, regional data residency. Every call recorded, transcribed, audit-ready.

PCI DSS & GDPR compliant

Call recording & archiving

Regional data residency

Audit trail & reporting

International standards,
local data residency

End-to-End
Encryption

GDPR
Compliant

PCI DSS

AWS Global
Infra

SOC 2
Type II

Multi-Region

Ценообразование

Pay only for what you use

No fixed seats. No long-term contracts. Scale up or down instantly - you only pay for active agents and minutes used.

✓No setup fees

✓No minimum commitment

✓Cancel anytime

✓14-day free trial

✓Scale from 1 to 10,000+ agents

✓Volume discounts available

Начните бесплатную пробную версию Get Custom Quote

ЧАСТО ЗАДАВАЕМЫЕ ВОПРОСЫ

Common questions before you start

Everything you need to know about switching to FlyFone.

No. FlyFone is 100% cloud-based. You need a computer with a browser and internet. We also offer desktop apps for Windows/Mac and mobile apps for iOS/Android.

Most customers are fully operational within 24 hours. Our onboarding team configures routing, imports contacts, and trains agents. No IT department required.

Multi-carrier redundancy across global AWS with 99.9% uptime SLA. Intelligent routing selects the best path based on destination and quality metrics.

Yes. Native integrations with Salesforce, HubSpot, Zoho, Pipedrive. Plus REST APIs, webhooks, and SDKs for custom integrations.

Multi-region options: US, EU, Asia, or Middle East. Choose where your data lives to meet compliance and regulatory requirements.

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