• 4 December, 2025
• By:Huy Nguyen
• Operations & CX Optimization
• no comments

VoIP Communication Guide Benefits and How It Works

VoIP Call Center Solutions: Complete Guide for Businesses [2025] VoIP-based cloud call centers reduce operational costs by 40-60% compared to traditional per-seat phone systems. Deploy in under one hour, scale from 10 to 500+ agents instantly, and pay only for minutes used. This guide explains how VoIP works, implementation requirements, cost comparisons, and why BPO operations, iGaming platforms, and crypto…

Read More

• 26 November, 2025
• By:Huy Nguyen
• Operations & CX Optimization
• no comments

Outbound Call Centers Types Benefits and Setup Guide

Outbound call centers enable businesses to take the initiative – reaching customers and prospects before they even ask. Whether for sales, surveys, customer retention, or fundraising, they provide a direct, personal channel that drives growth and builds loyalty. This guide covers what they are, how they work, their advantages, and how to set up one effectively. Key Takeaways Outbound call…

Read More