AI Quality Assurance That Scores Every Call — Not Just 2%

Replace manual sampling with AI that evaluates 100% of conversations. Catch compliance risks, coaching opportunities, and customer frustration in real time — across voice, chat, and email.

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AI QA Dashboard
Why switch?

Manual QA is broken at scale

Your QA team listens to 2% of calls. The other 98% are a blind spot — hiding compliance risk, missed opportunities, and agents who need help.

1-2%
of calls reviewed by
manual QA teams
The average QA analyst can only score 4-6 calls per hour. At 50,000 interactions per month, 49,000 go unseen.
40hrs
lost to manual scoring
per analyst, per week
Manual listening, form-filling, and calibration eats entire work weeks — before any coaching happens.
$180K+
annual cost of a
3-person manual QA team
And they're still only covering 2% of calls. AI QA delivers 100% coverage for a fraction of the cost.
Platform

Enterprise AI QA — without enterprise pricing

Everything your QA team needs to scale from sampling to census-based quality management.

100% Automated Call Scoring

Every voice call, chat, and email scored against your custom rubric within seconds of closing. No random sampling. No coverage gaps.

VoiceChatEmailCustom rubrics

Real-Time Sentiment Analysis

Detect customer frustration, satisfaction, and compliance risk as calls happen. Supervisor alerts trigger instant intervention.

AI Call Summaries

Auto-generated post-call summaries with action items, key moments, and disposition tags — no manual note-taking.

SummariesAction itemsKey moments

Compliance Monitoring

Automatic detection of disclosure misses, script deviations, and regulatory flags. Audit-ready reports for PCI DSS, GDPR, TCPA.

Personalized Agent Coaching

AI identifies each agent's specific skill gaps and serves targeted coaching clips from top performers. Measurable improvement over time.

Custom Scorecards

Build scorecards in plain English — no keyword lists, no Boolean queries. The AI understands intent, context, and tone.

Keyword & Phrase Alerts

Flag mentions of competitors, cancellation language, escalation triggers, or specific product names. Instant notifications to supervisors.

Competitor alertsChurn signalsEscalation triggers

Analytics Dashboard

QA trends, agent leaderboards, compliance scores, and CSAT predictions in one view. Export to your BI tool via API.

What They Say

Trusted by 500+ QA and CX teams

↑ 50x more coverage
"We went from scoring 2% of calls manually to 100% with FlyFone's AI. Our QA team now spends their time coaching agents — not listening to recordings."
NH
Nina H.
QA Manager, 180-seat BPO, Philippines
↑ 22% FCR improvement
"Real-time sentiment alerts let supervisors jump in before calls escalate. First-call resolution jumped from 68% to 83% in four months."
DR
David R.
Head of CX, e-commerce company, Toronto
✓ ROI in 3 months
"Replaced two QA analyst hires with FlyFone AI QA. Better coverage, faster insights, and we hit payback in quarter one."
AS
Aarav S.
Operations Director, fintech call center, Mumbai
Use Cases

Built for every QA challenge

Customer service, sales, or compliance — AI QA adapts to your priorities.

↑ 22% FCR improvement

Catch service issues before they escalate

Real-time sentiment analysis flags frustrated customers the moment tone shifts. Supervisors intervene, agents get coaching, churn risk drops.

Live sentiment monitoring
Automated CSAT prediction
Service recovery alerts
Agent coaching workflows
CX Sentiment Dashboard
↑ 18% close rate with AI coaching

Scale what your top reps do well

AI identifies winning objection-handling, discovery questions, and closing patterns from your top performers — then coaches the rest of the team to match.

Conversion pattern analysis
Objection-handling libraries
Script adherence scoring
Revenue opportunity detection
Sales Coaching Dashboard
🛡️ 100% audit-ready coverage

Every call monitored, every disclosure verified

Automatic detection of missed disclosures, script deviations, and regulatory flags. Full audit trail for every interaction.

TCPA, PCI DSS, GDPR monitoring
Disclosure verification
Dispute-ready documentation
Regulatory keyword alerts
Compliance Reporting Dashboard
Enterprise-grade AI,
on AWS infrastructure
End-to-End
Encryption
GDPR
Compliant
PCI DSS
AWS Global
Infra
SOC 2
Type II
Multi-Region
Pricing

Pay per call scored — not per seat

No fixed QA seat fees. No minimum commitment. You pay only for the interactions you want evaluated — scale coverage up or down as volume changes.

✓No setup fees
✓No minimum QA seat commitment
✓Cancel anytime
✓14-day free trial
✓Voice + chat + email included
✓Custom scorecards included
✓Real-time alerts included
✓Volume discounts available
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FAQ

Common questions about AI QA

Everything you need to know about scaling from sampling to 100% coverage.

FlyFone's AI achieves 90%+ agreement with senior human evaluators on objective criteria (disclosure checks, script adherence, keyword presence) and 80%+ on subjective criteria (tone, empathy, problem-solving). You can calibrate the AI against your team's standards and flag low-confidence scores for human review.

No. Most customers keep their QA team and redirect them from scoring to coaching, calibration, and dispute handling. AI handles the listening — your team handles the judgment calls that matter.

Yes. Build scorecards in plain English — 'Did the agent verify the customer's identity before sharing account details?' The AI understands the question and evaluates every call accordingly. No keyword lists, no regex, no training required.

FlyFone's AI QA supports 30+ languages including English, Spanish, French, Mandarin, Arabic, Portuguese, and all major Southeast Asian languages. Scorecards and insights work identically across languages.

All call data is encrypted end-to-end. We offer regional data residency (US, EU, Asia, Middle East) and full PCI DSS, GDPR, and HIPAA compliance. Your recordings never leave your chosen region.

Most customers hit payback in 3-6 months. Immediate wins come from QA team productivity (10x more calls scored), compliance risk reduction, and agent performance improvement driven by targeted coaching.

Yes. FlyFone ingests call recordings and metadata from any major platform — Five9, Genesys, Talkdesk, RingCentral, NICE CXone, or your own PBX. No rip-and-replace required.