Privacy Policy
Company: FlyFoneTalk Telecom Limited
Your privacy is important to us. This policy explains how our compnay – FlyfoneTalk Telecom Ltd (“FlyfoneTalk”, “Flyfone”, “we”, “us”, “our”) collects, uses, and protects your personal information when you use our services.
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Explanation of Service
FlyFoneTalk provides cloud-based telecommunication services, including but not limited to:
- Call Center & CRM systems
- VoIP termination
- SMS messaging
- International call routing
- VoIP customization solutions
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Cloud Call Center
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Outbound Call Center
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Inbound Services
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Auto Dialer
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AI-Powered Call Center
Our services are intended for lawful business use and must comply with all applicable laws and regulations.
What Information We Collect
We collect the following types of information during your use of the services:
Personal Information
Provided during registration (e.g., name, email, password, verification data).
Usage Information
Automatically collected (e.g., call records, SMS content, call duration, IP address, device/browser info).
SIP Account Information
SIP credentials you input for call redirection are securely stored and not shared.
Payment Information
Credit card details, billing information, and transactions are secured with 256-bit SSL encryption.
How We Use Your Information
We use the collected information to:
- Enable and manage access to services
- Process billing and payments
- Authenticate your identity and secure your session
- Analyze usage and improve service performance
- Provide customer support and communicate service updates
- Send optional surveys or promotional offers (with your consent)
- Display selected user feedback with your permission
Use and Disclosure of Data
We do not sell, lease, or trade your personal information to unaffiliated third parties. Information may be shared within the FlyFoneTalk network, which includes trusted vendors operating under strict confidentiality agreements, solely to support communication, infrastructure, or marketing operations. Call metadata, content, and SIP data are not disclosed externally unless required by law or with your consent.
If FlyFoneTalk is involved in a merger, acquisition, or corporate transfer, your data may be transferred to the successor entity. We will post a prominent notice on our website with guidance on managing your privacy preferences.
Your Rights and Choices
Your Data Rights
You may request to access, update, or delete your personal information. Please contact us at info@flyfone.com. We will acknowledge your request and aim to fulfill it within 15 working days, excluding data required for fraud detection or compliance purposes.
Data Protection and Security
Security Measures
We employ modern security technologies and practices including encrypted storage, SSL-secured transmission, and access controls to safeguard your data. While we take every reasonable precaution, no system is 100% secure, and we cannot guarantee absolute protection.
Data Retention
We retain your data only for as long as necessary to provide our services and meet legal or regulatory requirements. Call logs and metadata may be stored for billing, support, or legal compliance purposes according to internal policies and applicable laws.
Modifications to This Policy
We may update this Privacy Policy as needed. Any material changes will be announced on our website, and your continued use of the service constitutes acceptance of the updated terms.
Contact Information
FlyFoneTalk Telecom Ltd.
Email: info@flyfone.com
Website: https://flyfone.com
Address: 14/Floor, Cosco Tower, 183 Queen’s Road Central, Sheung Wan, Hong Kong
If you have any questions or concerns regarding this Privacy Policy, please contact us using the information above.