Reliable Global Outbound Call Solutions to Boost Sales

Global outbound calling lets your business connect across borders instantly. This guide explains how to choose, set up, and optimize international outbound call solutions to expand market reach, boost trust, and drive sales.

Key Takeaways

• Global outbound calling enables instant voice connections with customers worldwide using VoIP or virtual phone numbers.
• Reliable call quality and local caller ID increase trust and improve answer rates.
• CRM and help desk integrations make outbound campaigns more efficient.
• Step-by-step setup involves choosing numbers, configuring caller ID, and integrating with business tools.
• Selecting the right provider reduces costs, ensures compliance, and scales with your growth.

Global Outbound Call Solutions for Businesses

Understanding Global Outbound Calling

Definition and Scope of Global Outbound Calls

Global outbound calling refers to making voice calls from a business to international contacts through internet-based systems like VoIP (Voice over Internet Protocol), PSTN (Public Switched Telephone Network), or cloud PBX systems. Businesses use it for:

• Sales outreach to prospects in different countries
• Customer support across time zones
• Partner communications
• Event promotion and surveys

Supported networks include:

• VoIP for high-quality internet calls
• PSTN for traditional landline connections
• Hybrid cloud PBX for centralized call management

Traditional vs Modern Outbound Calling: The Cost of Speed

The Old Way: Per-Seat Pricing Takes Weeks to Deploy

Traditional call center vendors like Genesys ($75-240/user/month), Five9 ($100+/user/month), and Talkdesk ($85/user/month) operate on a per-seat model:

• Pay for seats whether used or not – 100 seats = $10,000/month even if you only need 50
• 4-8 week deployment – Sales calls, scoping, infrastructure setup, consultant-led implementation
• Long-term contracts – 1-3 year commitments with termination fees
• Setup costs – $15,000-50,000 in one-time fees

This works for stable, predictable operations. But it breaks down for:

• BPO companies with seasonal peaks (50 agents → 200 agents for Q4)
• Crypto exchanges facing volume spikes (30 agents → 120 agents during market crashes)
• iGaming operators scaling for events (100 agents → 300 agents for World Cup)
• Growing startups (10 agents → 100 agents in 6 months)

The Modern Alternative: Usage-Based Pricing Deploys in Hours

Platforms like Flyfone pioneered a different approach for fast-moving industries:

Pricing Model:

• Pay $0.02 per minute of actual talk time
• No per-seat fees, no minimums, no long-term contracts
• Only pay for what you use

Deployment Speed:

• Live in under 1 hour vs 4-8 weeks
• No consultants needed – self-service setup
• Scale from 10 to 500 agents instantly

All Enterprise Features Included:

• Predictive/power/progressive auto-dialers
• AI quality assurance (automated call scoring)
• CRM integrations (Salesforce, HubSpot, Zendesk)
• Real-time analytics and call recording
• 18/7 live chat support + 24/7 email

Cost Comparison (100-Agent BPO Example):

Scenario	Traditional (Per-Seat)	Flyfone (Usage-Based)	Your Savings
Steady year-round (200 min/agent/week)	$120,000/year	$115,200/year	4% ($4,800)
Seasonal peak (3 months at 200 agents, 9 months at 50)	$180,000/year	$115,200/year	36% ($64,800)
High volatility (crypto/gaming spikes)	$150,000/year	$76,800/year	49% ($73,200)

Traditional assumes $100/seat/month average. Flyfone assumes $0.02/min with 200 talk minutes/agent/week.

Real-World Example: A crypto exchange needed to scale from 30 to 120 agents within 24 hours during a Bitcoin price crash (800% volume spike). Traditional vendors quoted 6-8 weeks deployment.

With Flyfone:

• Deployed 90 additional agents in 4 hours
• Handled 3,000+ KYC calls in first 24 hours
• Cost: $6,400 for the 2-day spike
• Scaled back to 30 agents on day 3 with zero penalty

When Usage-Based Makes Sense:

• Variable call volume (seasonal, event-driven, growth phase)
• Need to deploy fast (under 1 week)
• Want flexibility (no contracts, scale up/down freely)
• 10-500 agent operations

When Per-Seat Still Makes Sense:

• High utilization (agents on calls 80%+ of time = 5,000+ min/agent/month)
• Enterprise 1000+ seats needing dedicated account teams
• Complex custom integrations requiring months of vendor work

Industry Fit: Flyfone specializes in industries that need speed and flexibility:

• iGaming – Compliance-friendly, handles volume spikes, fast market entry
• Crypto/Fintech – Rapid scaling for volatility, KYC call recording, PCI compliance
• BPO – Seasonal staffing, multi-client management, pay-per-use economics
• E-sports – Event-driven volume, global routing, low-latency APAC infrastructure

How Global Outbound Calling Works with VoIP and Virtual Numbers

1. Assign a Virtual Number: Choose numbers from over 150 countries to display as your caller ID.
2. Configure Caller ID Masking: Show a local presence to recipients.
3. Route via Tier 1 Carriers: Calls pass through top-grade international networks to reduce latency.
4. Integrate with CRM/PBX: Sync contact lists, call logs, and scripts directly.
5. Dynamic Caller ID (Optional): Automatically match the caller ID to the recipient’s location.

Example: A US-based travel agency calling France sets a French virtual number as caller ID, increasing pickup rates.

Difference Between Domestic and International Outbound Calls

Aspect	Domestic	International
Cost	Lower	Higher, varies by destination
Regulation	Local telecom laws	Must comply with multiple jurisdictions
Coverage	Single country	Multi-country and multi-carrier

Common Terms in Outbound Calling

• PSTN (Public Switched Telephone Network): The traditional landline phone system still used in many regions. More expensive than VoIP (5-10x higher per-minute costs) but necessary for areas with poor internet connectivity or strict telecommunications regulations.
• Cloud PBX (Private Branch Exchange): Your company’s phone system hosted in the cloud instead of physical hardware in your office. Allows agents working from anywhere in the world to share the same business phone numbers and call routing. Eliminates need for $10,000-50,000 in on-premise hardware.
• Softphone: A software application that turns any computer or smartphone into a business phone. No desk phones needed—agents use headsets with their existing devices. Saves $150-300 per agent in hardware costs and enables remote work.
• Tier 1 Carriers: Premium telecommunications networks that own their infrastructure (not resellers). Provide better call quality and reliability. Industry benchmark: 4.0+ MOS (Mean Opinion Score) for voice quality.

Why Your Business Needs Reliable International Outbound Calling

Expanding Market Reach Across Countries

International outbound calling eliminates geographical limits. A single outbound campaign can reach:

• Prospects in Asia in the morning
• Europeans midday
• North Americans in the late afternoon

Scalable solutions let SMBs start small and add regions as demand grows. Virtual numbers make outreach seamless without opening physical offices.

Improving Customer Trust with Local Caller ID

• Higher Answer Rates: People are more likely to answer familiar-looking numbers.
• Brand Credibility: Appearing local creates a professional image.
• Return Calls: Customers call back local numbers more readily.

Industry research from call center analytics firms indicates that local caller ID significantly improves answer rates. While specific results vary by industry and call type, businesses commonly report 30-50% higher pickup rates when displaying local numbers versus international or toll-free caller ID.

Enhancing Sales and Marketing Campaigns

• Personalized caller IDs for segmented lists
• CRM-based call scripts for targeted engagement
• Integrations with email and SMS for omnichannel campaigns

Supporting Multilingual and Multi-Regional Teams

Cloud PBX connects agents from multiple countries to the same system, enabling consistent scripts, call tracking, and centralized reporting.

Quick Comparison: Are You Overpaying?

Your Situation	Traditional (Per-Seat)	Modern (Usage-Based)	Your Decision
100 agents, steady year-round	$120,000/year	$115,200/year	Either works (4% savings)
100 agents, 3-month seasonal peak	$180,000/year	$115,200/year	Usage-based saves $64,800 (36%)
Crypto/gaming with volume spikes	$150,000/year	$76,800/year	Usage-based saves $73,200 (49%)
Startup growing 10 → 100 agents	$180,000 year 1 (paying for future capacity)	$23,040 → $115,200 (pay as you grow)	Usage-based saves $100,000+ year 1
Need to deploy in 1 week	Impossible (4-8 weeks minimum)	Deploy same day	Only option: Usage-based

Key insight: Usage-based pricing works best for variable operations. Per-seat still makes sense for stable 24/7 high-utilization teams (agents on calls 80%+ of time).

Key Features of Global Outbound Calling Services

Caller ID Customization and Dynamic Display

Providers offer:

• Static customization for a single market
• Dynamic display that adapts per call destination
  Example: A call to Tokyo auto-switches to a Japanese virtual number.

CRM and Help Desk Integrations

Workflow improvements:

• Auto-populate customer data during calls
• Log call results instantly
• Route leads straight into the sales pipeline

High-Quality VoIP Call Connections with Tier 1 Networks

• Reduced latency
• Crystal-clear audio
• Fewer dropped calls
• Direct routing through premium carriers

AI-Based Call Insights and Analytics

AI tools analyze patterns for call duration, agent performance, and conversion rates, helping refine call strategies.

In-Network Free Calls

Agents can communicate internally without consuming paid minutes.

Compliance and Call Recording

Recordings ensure regulatory compliance and can be used for quality verification.

How to Set Up International Outbound Calling

Complete Setup Guide: From Account to First Call

Timeline Overview

• Quick setup (Flyfone): 1-3 hours to first call
• Standard setup with CRM: 1-2 days
• Enterprise with custom integration: 1-2 weeks

Compare to traditional vendors: 4-8 weeks minimum

Phase 1: Account & Number Setup (30-45 minutes)

Step 1: Create Account & Configure Basics (15 minutes)

What you’ll do:

• Sign up and verify business information
• Set up admin access and user permissions
• Configure billing and payment method
• Choose your account timezone and business hours

What you need:

• Business email address
• Payment method (credit card or ACH)
• Tax ID for invoicing (if applicable)

Step 2: Purchase Virtual Phone Numbers (15-30 minutes)

What you’ll do:

• Search for available numbers in your target countries
• Choose number types:
  • Local numbers ($1-5/month) – Best for answer rates, appear as local business
  • Toll-free numbers ($5-15/month) – Customer pays nothing, good for support lines
  • Mobile numbers ($10-25/month) – Support SMS, good for customer engagement

How many numbers you need:

• Minimum: 1 number per country you’re calling
• Recommended: 2-3 numbers per major market (for A/B testing caller ID performance)
• Advanced: Different numbers for different campaigns or client brands

Example: A BPO calling US, UK, and Australia might start with:

• 2 US local numbers (different area codes)
• 1 UK London number
• 1 Australia Sydney number
• Total cost: $4-20/month

Common mistake to avoid: Buying too many numbers upfront. Start with 3-5 key markets, add more based on actual call volume and answer rate data.

Phase 2: System Configuration (30-60 minutes)

Step 3: Deploy Softphone to Agent Devices (20 minutes)

What you’ll do:

• Download softphone app for Windows/Mac/iOS/Android
• Install on each agent’s computer or smartphone
• Log in with agent credentials
• Test microphone and audio settings

Hardware needed:

• USB headset with microphone ($20-60 per agent) – Recommended: Plantronics, Jabra
• OR smartphone with earbuds (if working mobile)
• Stable internet: Minimum 100 kbps per call, recommended 500 kbps

Step 4: Configure Caller ID Rules (15 minutes)

Two options:

Option A: Static Caller ID (simple)

• Assign one specific number to display for all calls
• Good for: Single market calling, brand consistency
• Setup time: 5 minutes

Option B: Dynamic Caller ID (advanced)

• System automatically shows local number based on recipient’s area code
• Good for: Multi-country campaigns, maximum answer rates
• Setup time: 15 minutes to configure rules

Example dynamic rule:

• If calling +1 (US) numbers → Display US number
• If calling +44 (UK) numbers → Display UK number
• If calling +61 (Australia) → Display Australia number

Step 5: Set Up Call Routing & IVR (15-30 minutes)

Configure how calls flow:

For outbound-only:

• Assign agents to campaigns
• Set dialer mode (preview, power, or predictive)
• Configure do-not-call list rules

For inbound support (if applicable):

• Record IVR greeting (“Press 1 for Sales, 2 for Support”)
• Set up call queues and routing rules
• Configure business hours and after-hours messages

Step 6: Enable Call Recording (5 minutes)

Critical for:

• Quality assurance and training
• Compliance (many industries require call recording)
• Dispute resolution

Settings to configure:

• Record all calls or only specific campaigns
• Retention period (typically 90 days to 1 year)
• Storage location and access permissions
• Compliance notice (“This call may be recorded…”)

Legal note: Check call recording laws in your regions. Some states/countries require two-party consent. Most business calling assumes one-party consent for commercial purposes.

Phase 3: CRM Integration (30 minutes – 2 weeks depending on complexity)

Option A: Pre-Built Integrations (30 minutes – 2 hours)

If you use common CRMs, setup is quick:

Salesforce:

• Install Flyfone package from Salesforce AppExchange
• Authorize API connection (OAuth)
• Map fields (phone number → contact, call outcome → activity)
• Test: Make a call from Salesforce, verify data syncs
• Setup time: 30-60 minutes

HubSpot:

• Connect via HubSpot integration marketplace
• Configure call logging and recording attachment
• Set up workflows (e.g., create task after missed call)
• Setup time: 30-45 minutes

Zendesk:

• Install Flyfone app from Zendesk marketplace
• Enable click-to-call from tickets
• Auto-create tickets from inbound calls
• Setup time: 30-45 minutes

What syncs automatically:

• Call start/end time
• Call duration and recording
• Agent notes and disposition codes
• Contact information updates

Option B: Custom API Integration (1-2 weeks with developer)

If you use less common CRM or have custom requirements:

• Access Flyfone API documentation
• Build webhook listeners for call events
• Map custom fields and workflows
• Requires: Developer with REST API experience
• Cost: 20-40 hours of development time

Phase 4: Testing & Quality Assurance (2-4 hours)

Step 7: Conduct Test Calls (1-2 hours)

Test scenarios:

• Domestic calls: Verify call quality and recording
• International calls: Test each target country (check audio quality, latency, echo)
• CRM sync: Make calls and verify data appears correctly in CRM
• Caller ID: Confirm correct numbers display to recipients
• Call transfer: Test transferring calls between agents
• Voicemail: Test leaving and retrieving voicemail

Quality checklist:

• Audio is clear (no static, echo, or delay)
• Both parties can hear each other
• Calls connect within 3-5 seconds
• Recording captures full conversation
• CRM updates within 1-2 minutes of call end

Troubleshooting common issues:

Poor call quality:

• Check internet speed (run speedtest.net, need 500+ kbps per agent)
• Use wired ethernet instead of WiFi if possible
• Close bandwidth-heavy applications (video streaming, large downloads)
• Consider upgrading business internet plan

Calls not connecting:

• Verify phone numbers are formatted correctly (+1-XXX-XXX-XXXX)
• Check that destination country is in your service coverage
• Confirm billing payment method is active

CRM not syncing:

• Re-authorize API connection
• Check field mapping configuration
• Verify CRM user has correct permissions

Step 8: Train Your Team (2-4 hours for agents, 4-6 hours for managers)

Agent Training Curriculum (2-4 hours):

Hour 1: System Basics

• Logging into softphone
• Making and receiving calls
• Call controls: mute, hold, transfer, conference
• Accessing call history and recordings

Hour 2: Workflow & CRM

• Using click-to-call from CRM
• Entering call notes and dispositions
• Navigating between softphone and CRM
• Handling common scenarios (busy signal, voicemail, wrong number)

Hour 3-4: Practice & Shadowing

• Role-play calls with manager
• Shadow experienced agent
• Make live calls under supervision

Training materials to provide:

• Quick reference card (1-page cheat sheet)
• Video tutorials (5-10 minutes each)
• FAQ document for common technical issues

Manager Training (4-6 hours):

• Real-time monitoring and whisper coaching
• Listening to call recordings for QA
• Running reports and analytics
• Managing agent schedules and permissions
• Handling escalations and technical issues

Success metrics:

• 90% of agents comfortable making calls within first day
• <5% technical issues requiring support after week 1

Phase 5: Launch & Optimize (Ongoing)

Soft Launch (Days 1-3):

• Start with 10-20% of agents or low-priority campaigns
• Monitor closely for issues
• Gather agent feedback
• Make adjustments to call routing, scripts, or workflows

Full Launch (Day 4-7):

• Roll out to entire team
• Continue monitoring call quality metrics
• Review early analytics for answer rates, call duration, conversion

Ongoing Optimization:

Week 1-2:

• Analyze which caller ID numbers get best answer rates
• Review call recordings to refine scripts
• Identify and address recurring technical issues

Month 1-3:

• A/B test different calling strategies (time of day, caller ID, opening lines)
• Optimize call routing based on agent performance
• Scale up or down based on volume needs

Metrics to track:

• Answer rate: Industry average 40-60% for cold outreach, 70-85% for warm leads
• Call duration: Benchmark against your goals (short for surveys, longer for sales)
• Conversion rate: Track from call to desired outcome
• Cost per conversation: Total spend ÷ answered calls
• Agent utilization: Talk time ÷ total logged-in time (target 50-70%)

Total Time Investment Summary

Setup Type	Timeline	Best For
Basic (no CRM)	1-3 hours	Small teams testing international calling, simple campaigns
Standard (CRM integration)	1-2 days	Most businesses 10-100 agents
Advanced (custom integration)	1-2 weeks	Custom CRM, complex workflows, 100+ agents

Compare to traditional vendors:

• Genesys, Five9, Talkdesk: 4-8 weeks minimum
• On-premise systems: 3-6 months

Why Flyfone is faster:

• No hardware to procure or install
• No consultant-led implementation
• Self-service configuration
• Pre-built CRM connectors
• No IT infrastructure setup required

Common Setup Mistakes to Avoid

Not testing international connectivity before launch

• Make test calls to each target country
• Different regions have different telecom infrastructure quality

Buying too many phone numbers upfront

• Start with 3-5 key markets
• Expand based on actual call volume and ROI

Skipping agent training

• Even “intuitive” systems need 2-4 hours of training
• Agents will be more productive and confident with proper onboarding

Not setting up CRM integration from day 1

• Manual data entry wastes 5-7 minutes per call
• Agents forget to log calls, losing valuable data

Ignoring call quality issues during testing

• Small audio problems become major frustrations at scale
• Fix internet/hardware issues before full launch

Not configuring caller ID rules properly

• Using international numbers instead of local reduces answer rates 30-40%
• Test which numbers perform best for your target audiences

Launching at 100% without a pilot phase

• Start with 10-20% of team to identify issues
• Easier to fix problems with small group than full team

Need Help with Setup?

Flyfone offers:

• 18/7 live chat support – Get technical help during implementation
• Video tutorials – Step-by-step guides for each feature
• Onboarding calls – For teams 50+ agents, schedule with specialist
• Professional services – Custom integration support available

Average setup time with support:

• Basic: <1 hour with chat support
• Standard: 1 day with onboarding call
• Enterprise: 1-2 weeks with professional services

Hardware-Free Setup Benefits

No desk phones or dedicated hardware needed; works on any connected device.

Minimum Internet Speed Requirements

Stable VoIP requires at least 100 kbps per call to avoid issues.

Common Setup Mistakes to Avoid

• Incorrect caller ID setup
• Not testing cross-region connectivity
• Skipping agent training

Choosing the Right Global Outbound Call Provider

Criteria for Selecting a Provider

• Call quality across key regions
• Local number availability
• CRM/help desk compatibility
• Security and encryption
• Transparent pricing

Security and Data Privacy Considerations

Look for:

• End-to-end encryption
• GDPR compliance
• Secure storage of call records

VoIP vs PSTN: Detailed Comparison

Factor	VoIP (Internet-Based)	PSTN (Traditional Landline)
Cost per minute (international)	$0.01-0.03/min	$0.10-0.50/min
Setup time	Hours to days	Weeks to months
Hardware required	Headset ($20-60)	Desk phones ($150-300) + PBX system ($10,000-50,000)
Internet dependency	Yes (100+ kbps per call)	No
Scalability	Instant (add users in minutes)	Slow (order lines, install hardware)
Features	Advanced (CRM, analytics, recording, AI)	Basic (calling only)
Remote work	Fully supported	Requires physical presence
Call quality	Excellent (with good internet)	Consistent
Ideal for	Modern businesses, remote teams, scalable operations	Regions with poor internet, regulatory requirements

When to choose VoIP:

• Internet speed is 1+ Mbps per agent (most modern offices)
• Team is remote or distributed
• Need to scale up/down quickly
• Want advanced features (CRM integration, AI, analytics)
• International calling is priority (60-90% cost savings)

When PSTN is still necessary:

• Calling regions with poor internet infrastructure (rural areas, developing markets)
• Regulatory requirements (some countries require local PSTN presence)
• Backup for critical operations (keep 1-2 PSTN lines as failover)
• Emergency services (E911 in US works better with traditional lines)

Best practice: Hybrid approach

• Use VoIP for 90-95% of calling (lower cost, better features)
• Keep PSTN backup lines for emergencies or specific regions
• Most modern providers (including Flyfone) support both VoIP and PSTN termination

Top 11 Global Outbound Call Providers Compared (2025)

Here’s an honest comparison of the leading providers, including pricing, deployment time, and ideal use cases:

Quick Comparison Table

Provider	Pricing Model	Cost (100 agents)	Deployment Time	Best For	Key Limitation
Flyfone	Pay-per-minute	$9,600/mo*	<1 hour	BPO, iGaming, Crypto (10-500 agents)	Not ideal for 1000+ enterprise
Global Call Forwarding	Per-number + minutes	$800-2,000/mo	1-2 days	SMBs needing virtual numbers	Basic features only
RingCentral	Per-seat	$10,000-12,000/mo	4-6 weeks	Mid-market needing UCaaS	Long deployment
Nextiva	Per-seat	$3,000-20,000/mo	2-4 weeks	SMB 10-50 agents	Limited enterprise features
Vonage	Per-seat	$1,400-2,800/mo	1-2 weeks	SMB basic calling	Basic features
8×8	Per-seat	$2,400-4,400/mo	2-4 weeks	Global teams	Outdated UI
Dialpad	Per-seat	$1,500-5,000/mo	1-2 weeks	Sales teams	AI costs extra
Aircall	Per-seat	$3,000-5,000/mo	1-2 weeks	Small sales teams	3-user minimum
CloudTalk	Per-seat	$2,500-4,900/mo	1-2 weeks	SMB call centers	Limited integrations
Freshcaller	Per-seat	$1,500-6,900/mo	1-2 weeks	Freshworks users	Basic features
JustCall	Per-seat	$2,400-4,800/mo	1-2 weeks	Sales/SMS teams	Limited contact center features

*Based on 200 talk minutes per agent per week at $0.02/min

Detailed Provider Analysis

1. Flyfone – Best for Variable Volume Operations

Pricing: $0.02/minute (no per-seat fees)

• 100 agents with 200 min/week = $9,600/month
• Scale up/down instantly with zero penalty

Deployment: Under 1 hour self-service setup

Strengths:

• Lowest cost for seasonal/variable operations
• Fastest deployment in industry
• All features included (AI QA, auto-dialers, CRM integration)
• 18/7 live chat support
• Ideal for iGaming, Crypto, BPO

Limitations:

• Not ideal for 1000+ agent enterprises needing dedicated account teams
• Break-even vs per-seat is around 5,000 minutes/agent/month

Best for: BPO companies with seasonal staffing, crypto exchanges with volume spikes, iGaming operators scaling for events, growing startups (10-100 agents in months)

2. Global Call Forwarding – Best for Virtual Number Flexibility

Pricing: $7.95-50/month per number + per-minute rates

• 100 agents needing 50 numbers = $400-2,500/month + calling costs

Deployment: 1-2 days for number provisioning

Strengths:

• 160+ countries for virtual numbers
• Flexible number types (local, toll-free, mobile)
• Good for establishing local presence

Limitations:

• Basic call center features (no auto-dialer, limited analytics)
• Not a full contact center solution
• Need separate tools for CRM, recording, workforce management

Best for: Small businesses needing virtual numbers to appear local, companies testing new markets, consultants/freelancers

3. RingCentral – Best for Unified Communications

Pricing: $65-140/user/month for contact center

• 100 agents = $10,000-14,000/month
• Setup fees: Variable (can be $10,000+)

Deployment: 4-6 weeks with consultant support

Strengths:

• Robust UCaaS platform (phone, video, chat, SMS)
• 105+ countries for phone numbers
• Strong integrations ecosystem
• Good for mid-market companies

Limitations:

• Long deployment timeline
• Per-seat costs add up for variable teams
• SMS limited (25-200 texts/user/month depending on plan)

Best for: Mid-market 50-500 employees needing unified communications beyond just calling, stable headcount with predictable usage

4. Nextiva – Best for SMB All-in-One

Pricing: $25-199/user/month depending on features

• 100 agents = $3,000-20,000/month

Deployment: 2-4 weeks

Strengths:

• Good feature set for price
• Includes CRM, team chat, video
• 24/7 support available
• AI transcription and analytics

Limitations:

• Not designed for enterprise scale (best under 200 agents)
• International rates can be expensive
• 1,500 toll-free minutes limit on base plan

Best for: Growing SMBs 10-50 agents, companies wanting all-in-one communications, US/Canada-focused operations

5. Vonage – Best for Budget-Conscious Teams

Pricing: $13.99-27.99/user/month

• 100 agents = $1,400-2,800/month

Deployment: 1-2 weeks

Strengths:

• Affordable pricing
• 96+ countries for virtual numbers
• Flexible international calling plans
• Mobile app works well

Limitations:

• Basic contact center features
• Advanced features require higher tiers
• Not ideal for high-volume operations

Best for: Budget-conscious SMBs under 50 agents, companies with light calling needs, teams not needing advanced contact center features

6. 8×8 – Best for Global Coverage

Pricing: $24-44/user/month (X2-X4 plans)

• 100 agents = $2,400-4,400/month

Strengths:

• Includes calling to 14-48 countries depending on plan
• Good international coverage
• Analytics and AI features
• Affordable compared to enterprise vendors

Limitations:

• User interface is outdated compared to modern competitors
• Customer support has mixed reviews
• Advanced features only in higher tiers

Best for: Companies with distributed global teams, international calling needs included in subscription, mid-market 50-500 agents

7. Dialpad – Best for Sales Teams with AI

Pricing: $15-50/user/month

• 100 agents = $1,500-5,000/month

Strengths:

• Real-time AI transcription during calls
• Good CRM integrations (Salesforce, HubSpot)
• Voice intelligence for coaching
• Modern, intuitive interface

Limitations:

• AI features cost extra
• More focused on sales than contact center
• SMS activation can be slow in some regions

Best for: Sales teams 10-100 reps, companies prioritizing AI coaching/transcription, Salesforce/HubSpot users

8. Aircall – Best for Small Sales Teams

Pricing: $30-50/user/month (3-user minimum)

• 100 agents = $3,000-5,000/month

Strengths:

• Easy to use, quick setup
• Good for sales workflows
• Power dialer available
• Extensive integration marketplace

Limitations:

• 3-user minimum (not for solo entrepreneurs)
• Call recordings stored only 1 year on base plan
• AI and advanced features are add-ons
• Expensive for contact center use

Best for: Small sales teams 3-30 people, companies prioritizing ease-of-use over advanced features, teams already using modern SaaS stack

9. CloudTalk – Best for European SMBs

Pricing: $25-49/user/month

• 100 agents = $2,500-4,900/month

Strengths:

• Affordable pricing
• Good for European markets
• Smart call routing
• Remote-friendly

Limitations:

• Fewer integrations than competitors
• Smaller company (less proven at enterprise scale)
• Support hours limited compared to 24/7 vendors

Best for: European SMBs under 100 agents, companies needing basic contact center features, remote teams

10. Freshcaller – Best for Freshworks Ecosystem

Pricing: $15-69/user/month

• 100 agents = $1,500-6,900/month

Strengths:

• Integrates seamlessly with Freshdesk, Freshsales
• Affordable entry-level pricing
• Good for existing Freshworks customers

Limitations:

• Basic features compared to specialized contact center vendors
• Best value only if using other Freshworks products
• Limited advanced contact center capabilities

Best for: Existing Freshworks customers, SMBs under 50 agents, companies wanting simple integration with CRM/help desk

11. JustCall – Best for Sales with SMS

Pricing: $24-48/user/month

• 100 agents = $2,400-4,800/month

Strengths:

• Strong SMS/text capabilities
• Good for sales outreach
• 70+ countries supported
• AI call scoring available

Limitations:

• More sales-focused than contact center
• Limited workforce management features
• Not ideal for high-volume inbound support

Best for: Sales teams doing cold outreach, companies prioritizing SMS alongside calling, SDR/BDR teams 10-100 reps

How to Choose: Decision Framework

Choose Flyfone if:

• You have variable call volume (seasonal, spikes, growth)
• You need to deploy in under 1 week
• You’re in iGaming, Crypto, Fintech, or BPO
• You want 10-500 agents with no seat minimums
• You prefer paying for actual usage vs capacity

Choose per-seat vendor (RingCentral, Five9, Genesys) if:

• You have stable 24/7 operations with high utilization
• You’re enterprise 500+ agents needing dedicated support
• You require extensive custom integrations
• Your agents are on calls 80%+ of the time (5,000+ min/agent/month)

Choose SMB vendor (Vonage, Dialpad, Nextiva) if:

• You’re under 50 agents
• You need basic calling + video + chat
• You’re budget-conscious and don’t need advanced contact center features
• Ease of use is more important than advanced capabilities

Real-World Use Cases of Global Outbound Calling

Outbound Sales Campaigns

Agents follow a targeted list with localized IDs and tailored scripts.

Customer Support Outreach

Follow-up calls to resolve tickets faster and ensure satisfaction.

Event and Webinar Invitations

Personal outreach boosts attendance rates.

Market Research and Surveys

Collect insights directly from consumers in multiple regions.

International Debt Collection

Reach debtors regardless of country with compliant scripts.

Troubleshooting and Optimization Tips

Resolving Poor Call Quality

• Check internet stability
• Switch to Tier 1 carrier routing
• Update VoIP software

Optimizing Integration with CRM/PBX

Ensure APIs are active and data fields map correctly.

Pricing Models and Cost Management

Model	Pros	Cons
Pay-As-You-Go	Flexible, no commitment	Higher per-minute rate
Subscription	Lower per-minute cost	Requires monthly payment
Bulk Minutes	Discounts for call centers	Must predict usage accurately

Hidden fees can include setup charges or high termination costs.

Best Practices for Effective Global Outbound Calling

Preparing Scripts and Call Guides

Provide agents with concise, market-specific scripts.

Maintaining Compliance with International Call Laws

Follow local Do Not Call lists, telemarketing rules, and recording consent laws.

Integrating Outbound Calling into Your Business Tools

CRM Integration Options

Sync calls, contacts, and notes for lead tracking.

Help Desk System Integration

Initiate support calls from tickets directly.

Using Cloud PBX for Centralized Management

Manage multiple numbers and agents from a single dashboard.

Industry Compliance Requirements

Different industries have specific regulations for outbound calling and call recording. Here’s what you need to know:

iGaming & Online Betting

Required:

• Age verification call recordings (retain per licensing jurisdiction)
• Responsible gaming conversation monitoring
• Licensing-specific requirements:
  • Malta Gaming Authority: 5-year retention
  • UK Gambling Commission: 6-year retention
  • Curacao: 2-year minimum

Flyfone compliance features:

• Configurable retention periods (2-7 years)
• Encrypted storage with access controls
• Audit logs for regulatory inquiries
• Export capability for licensing reviews

Crypto & Fintech

Required:

• KYC (Know Your Customer) verification recordings
• AML (Anti-Money Laundering) documentation
• Transaction-related call recording (3-7 years in many jurisdictions)
• PCI DSS for payment card discussions

Flyfone compliance features:

• Secure encrypted recording (AES-256)
• PCI-compliant infrastructure (AWS)
• Configurable retention up to 7 years
• Data residency options (store in required region)

BPO & Outsourcing

Client-dependent requirements:

• Financial services clients: SEC/FINRA (3-7 years)
• Healthcare clients: HIPAA BAA required
• Payment processing: PCI DSS Level 1
• GDPR for EU client data

Flyfone compliance features:

• Multi-tenant compliance (different rules per client)
• SOC 2 Type II certified
• GDPR-compliant data handling
• DPA (Data Processing Agreement) available

General Requirements (All Industries)

Call recording consent:

• One-party consent states (US): 38 states allow recording if one party consents (that’s you)
• Two-party consent states: CA, FL, PA, MD, MT, WA, IL, NH, MA, CT require informing caller
• International: EU/GDPR requires clear notice, many countries require pre-call announcement

Best practice:

• Use pre-call message: “This call may be recorded for quality and training purposes”
• Document consent in call notes
• Provide opt-out mechanism in sensitive jurisdictions

Data privacy:

• GDPR (EU): Right to access, right to deletion, data minimization
• CCPA (California): Similar rights for California residents
• Store data in required regions (EU data stays in EU)

Do-Not-Call compliance:

• US National DNC Registry (check before calling)
• TCPA regulations (no auto-dialers to cell phones without consent)
• Time-of-day restrictions (typically 8am-9pm local time)

Compliance Checklist Before You Start

Before launching global outbound campaigns, verify:

• Call recording disclosure – Pre-call message configured
• Retention policy – Set to meet industry requirements (90 days to 7 years)
• Data storage location – Complies with GDPR/local laws if applicable
• Access controls – Only authorized users can listen to recordings
• DNC list scrubbing – Check numbers against Do-Not-Call registries
• Calling hours – Configured to local time zones (8am-9pm)
• Consent mechanisms – Opt-out process for sensitive jurisdictions
• Data processing agreement – Signed if handling EU data (GDPR)
• Encryption – Verify calls and recordings are encrypted (in-transit and at-rest)
• Audit logging – Track who accessed recordings and when

Need help with compliance? Flyfone’s team can review your specific requirements and configure systems accordingly.

FAQ – Global Outbound Calling

Pricing & Costs

Q: How much does global outbound calling actually cost?

A: Costs vary dramatically based on pricing model and usage:

Usage-based (pay-per-minute) providers like Flyfone:

• $0.01-0.03 per minute depending on destination
• No per-seat fees or minimums
• 100 agents making 200 minutes/week of calls = $9,600/month
• Best for: Variable volume, seasonal operations, growing teams

Per-seat providers (RingCentral, Five9, Talkdesk):

• $65-240 per agent per month
• 100 agents = $10,000-24,000/month regardless of usage
• Setup fees: $15,000-50,000 one-time
• Best for: Stable 24/7 operations with high agent utilization

Real-world example: A 100-agent BPO with seasonal peaks:

• Per-seat cost: $180,000/year (paying for unused seats 9 months)
• Usage-based cost: $115,200/year (only pay for actual calls)
• Savings: $64,800 (36%)

Q: Are there hidden costs I should know about?

A: Reputable providers are transparent, but always ask about:

Phone number fees:

• Local numbers: $1-5/month each
• Toll-free numbers: $5-15/month each
• Mobile numbers (with SMS): $10-25/month each
• Most businesses need 3-10 numbers = $50-150/month

Call recording storage:

• Usually included for 90 days to 1 year
• Extended retention may cost extra
• Flyfone includes 1-year retention at no extra charge

International termination fees:

• Some providers charge extra for “premium” countries
• Rates can vary 10x between countries ($0.01-0.10/min)
• Always review full rate card before committing

CRM integration costs:

• Pre-built integrations (Salesforce, HubSpot): Usually included
• Custom API work: $5,000-25,000 if needed
• Monthly API call limits: Some vendors charge for high-volume data syncing

Support fees:

• Basic support (email/tickets): Usually included
• 24/7 phone support: May be $10-20/agent/month extra
• Dedicated account manager: Enterprise feature, often requires 100+ seats
• Flyfone includes 18/7 live chat + 24/7 email in all plans

What should be included (red flags if extra cost):

• Call recording and storage (90+ days)
• CRM pre-built connectors (Salesforce, HubSpot, Zendesk)
• Basic analytics and reporting
• Standard support during business hours
• Softphone app for desktop and mobile

Q: Can I trial before committing?

A: Yes, most modern providers offer trials:

Flyfone:

• 5-day free trial (no credit card required)
• $100 free calling credit to test quality
• Full feature access (no limitations)
• No setup fees if you continue

Traditional vendors:

• 14-30 day trials common
• May require credit card upfront
• Often limited features (can’t test everything)
• Setup fees still apply after trial

What to test during trial:

• Call quality to your specific target countries
• CRM integration with your actual CRM
• Agent experience (have your team actually use it)
• Support responsiveness (test chat/email support)
• Reporting accuracy (does data match your needs?)

Setup & Implementation

Q: How long does setup actually take?

A: Timeline varies dramatically by provider and complexity:

Flyfone (usage-based platforms):

• Basic setup: 1-3 hours (no CRM integration)
• Standard setup: 1-2 days (with CRM integration)
• Advanced: 1-2 weeks (custom integrations, 100+ agents)

Traditional per-seat vendors (RingCentral, Five9, Talkdesk):

• Small deployment (20-50 agents): 4-6 weeks
• Mid-size (50-200 agents): 6-8 weeks
• Enterprise (200+ agents): 8-12 weeks

Why usage-based is faster:

• No consultant-led implementation (self-service)
• No hardware to procure or install
• Pre-built CRM connectors (not custom development)
• No IT infrastructure setup required

Critical for time-sensitive needs: If you need to deploy during:

• Product launch crises
• Market volatility (crypto/finance)
• Seasonal peaks (e-commerce, tax prep)
• Competitive opportunity windows

Traditional 4-8 week timelines = missed opportunity. Usage-based platforms like Flyfone deploy same day.

Q: What internet speed do I need?

A: Minimum and recommended requirements:

Per agent bandwidth:

• Minimum: 100 kbps download + 100 kbps upload
• Recommended: 500 kbps down + 500 kbps up
• Optimal: 1 Mbps down + 1 Mbps up (HD quality)

For your entire team:

• Calculate: (Number of agents × 500 kbps) + 50% buffer
• 10 agents: 7.5 Mbps minimum
• 50 agents: 37.5 Mbps minimum
• 100 agents: 75 Mbps minimum

Test your current internet:

1. Visit speedtest.net during peak calling hours
2. Run test multiple times to check consistency
3. Check for high latency (want <50ms) and low jitter (<10ms)

If internet is borderline:

• Use wired ethernet instead of WiFi (more stable)
• Implement Quality of Service (QoS) to prioritize VoIP traffic
• Close bandwidth-heavy apps during calls
• Consider upgrading to business-class internet
• Use 4G/5G mobile data as backup

Backup options:

• Enable mobile app calling (uses cellular data if WiFi fails)
• Implement call forwarding to mobile phones
• Keep 1-2 PSTN backup lines for critical situations

Q: Can we keep our existing phone numbers?

A: Yes, through a process called “number porting”:

What can be ported:

• Most US/Canada local and toll-free numbers
• Many international numbers (varies by country)
• Mobile numbers (in supported countries)

What usually can’t be ported:

• Temporary numbers from previous trials
• Numbers from VoIP providers in certain countries
• Numbers under active contract with termination fees

Porting timeline:

• US/Canada: 7-14 business days
• UK/Europe: 14-30 days
• Asia/Pacific: 14-45 days (varies by country)
• Toll-free numbers: Often faster (3-7 days)

Porting process:

1. Request CSR (Customer Service Record) from current provider
2. Submit LOA (Letter of Authorization) to new provider
3. New provider initiates port request
4. Old provider releases number
5. Number activates on new system (usually 0-2 hours downtime)

During porting:

• Your old number keeps working until port completes
• Set up call forwarding from old to new system (zero downtime)
• Test new system with temporary numbers first

Important: Don’t cancel your old service until port is 100% complete. Canceling early can cause you to lose the number permanently.

Features & Capabilities

Q: What’s the difference between dynamic and static caller ID?

A:

Static Caller ID:

• You choose one number to display for all outbound calls
• Simple to set up (5 minutes)
• Good for: Single market calling, brand consistency, small operations

Example: Your company always shows (555) 123-4567 regardless of who you’re calling

Dynamic Caller ID:

• System automatically shows best local number based on recipient’s location
• Requires setup of rules (15-30 minutes)
• Good for: Multi-country campaigns, maximizing answer rates, large operations

Example:

• Calling New York → Shows (212) NYC number
• Calling London → Shows +44 London number
• Calling Sydney → Shows +61 Sydney number

Impact on answer rates:

• International caller ID: 10-20% answer rate (people ignore unknown foreign numbers)
• Local static caller ID: 35-50% answer rate
• Dynamic local caller ID: 45-60% answer rate

Cost difference:

• Static: 1 number = $1-5/month
• Dynamic: Need multiple numbers (3-10 typical) = $15-50/month

ROI calculation (100-agent BPO):

• Extra cost for dynamic: $30-50/month
• Additional conversations from 10% higher answer rate: 2,000-4,000/month
• Value: If 1% convert = 20-40 extra sales/month

For any serious outbound operation, dynamic caller ID pays for itself many times over.

Q: How does CRM integration actually work?

A: Modern integrations are two-way and real-time:

What syncs from calls to CRM:

• Call start/end time and duration
• Call recording (audio file attached to contact record)
• Agent notes and call disposition (outcome: answered, busy, voicemail, etc.)
• Contact information updates (if phone number changes)

What syncs from CRM to calling system:

• Contact details pulled up automatically when calling
• Lead status and history visible during call
• Scheduled call-back reminders
• Custom fields (industry, company size, previous purchases, etc.)

Real-world workflow example:

1. Agent clicks “call” button next to contact in Salesforce
2. Softphone automatically dials number
3. During call, agent sees customer history on screen:
   • Previous purchases
   • Open support tickets
   • Last conversation notes
4. Agent makes notes in CRM during call
5. Call ends, recording automatically saves to Salesforce
6. Lead status auto-updates based on call outcome
7. If voicemail, task auto-creates to call back tomorrow

Time saved:

• Without integration: 5-7 minutes per call (looking up info, manual data entry)
• With integration: <30 seconds (everything automatic)
• For 50-agent team: 250-350 hours saved monthly = $6,250-8,750 in labor costs

Supported CRMs:

• Pre-built connectors (quick setup): Salesforce, HubSpot, Zendesk, Microsoft Dynamics, Zoho, Pipedrive
• API integration (custom development): Any CRM with REST API

Setup time:

• Pre-built: 30 minutes to 2 hours
• Custom: 1-2 weeks with developer

Q: Can your system handle compliance requirements?

A: Yes, modern platforms are built for regulated industries:

Call recording compliance:

• Automatic recording of 100% of calls
• Retention: 90 days to 7 years (configurable)
• Encrypted storage (AES-256)
• Access controls (only authorized users)
• Tamper-proof audit logs

Consent management:

• Configurable pre-call announcements (“This call will be recorded…”)
• Two-party consent in applicable states (CA, FL, PA, etc.)
• Opt-out mechanisms for jurisdictions requiring it

Data privacy (GDPR, CCPA):

• Data residency options (store recordings in EU if needed)
• Right to access (customers can request their recordings)
• Right to deletion (delete recordings on request)
• Data processing agreements (DPA) available

Industry-specific compliance:

Financial services (Fintech, Banking):

• SEC/FINRA recordkeeping (retain 3-7 years)
• PCI DSS for handling payment card info
• Encryption of sensitive data
• MiFID II transaction reporting (EU)

Healthcare (HIPAA):

• BAA (Business Associate Agreement) available
• PHI encryption in transit and at rest
• Access logging and monitoring
• Some VoIP providers are NOT HIPAA-compliant—verify before use

iGaming:

• Age verification call recording
• Responsible gaming conversation monitoring
• Licensing jurisdiction requirements (Malta, UK, Curacao, etc.)
• KYC/AML verification recordings

Crypto/Blockchain:

• KYC verification call recording (identity verification)
• AML compliance monitoring
• Customer due diligence documentation
• Fraud prevention call pattern analysis

What to verify with your provider:

• “Do you have SOC 2 Type II certification?” (industry standard)
• “Can recordings be stored in our required region?” (GDPR compliance)
• “Do you offer a DPA or BAA?” (for data processing agreements)
• “What’s your data breach notification policy?”

Flyfone provides:

• SOC 2 Type II compliant infrastructure (AWS)
• GDPR-compliant data handling
• Customizable retention policies
• DPA available for enterprise customers
• Call recording included (no extra cost)

Troubleshooting & Support

Q: What happens if internet goes down mid-call?

A: Modern systems have multiple failover options:

Immediate failover:

• Calls auto-forward to agent’s mobile phone (if configured)
• No interruption to customer—call continues on cellular
• Agent rejoins from mobile app when internet restored

Prevention strategies:

• Use two ISPs with automatic failover (redundant connections)
• Enable mobile app for all agents (4G/5G backup)
• Implement call forwarding rules before outages occur
• Monitor internet quality proactively (alerts for degraded performance)

Real-world reliability:

• Modern cloud providers: 99.99% uptime (52 minutes downtime per year)
• Your office internet: 99.0-99.5% typical (43-87 hours downtime per year)
• Internet is usually the weak link, not the calling platform

Best practice:

• Business-class internet with SLA guarantees
• Redundant connections from different providers
• Battery backup (UPS) for networking equipment
• Mobile hotspots as emergency backup

Q: What support do you provide during setup and ongoing?

A: Support varies dramatically by provider:

Flyfone support:

• 18/7 live chat (Monday-Friday 8am-2am, Saturday-Sunday 10am-8pm Singapore time)
• 24/7 email support (response within 2-4 hours)
• Knowledge base (150+ articles, video tutorials)
• Onboarding calls (for teams 50+ agents)
• No extra cost (included in all plans)

Traditional vendors (Genesys, Five9, Talkdesk):

• Email/ticket support (24-48 hour response)
• Phone support (business hours only on base plans)
• 24/7 phone support ($10-20/agent/month extra)
• Dedicated account manager (enterprise only, 500+ seats)

During setup:

• Live chat available for technical questions
• Step-by-step documentation for common setups
• Video calls for complex integrations (50+ agents)
• Professional services available for custom work

Ongoing support includes:

• Technical troubleshooting (call quality, connection issues)
• Configuration help (routing rules, integrations)
• Best practices guidance (optimal dialer settings, caller ID strategy)
• Billing and account management

Response time commitments:

• Critical (system down): <1 hour
• High (major feature broken): <4 hours
• Normal (questions, minor issues): <24 hours
• Low (feature requests, optimization): <72 hours

What’s NOT included:

• Custom software development (available as professional services)
• Training for your end customers (we train your agents only)
• Telecommunications consultation outside our platform

Q: How do I get started?

Option 1: Free Trial (Recommended)

1. Sign up at [flyfone.com/trial]
2. Get $100 free calling credit
3. Set up your first campaign in under 1 hour
4. Test with your team for 5 days
5. No credit card required, no commitment

Option 2: Schedule Demo

1. Book 30-minute call with specialist
2. See platform with your specific use case
3. Get pricing estimate for your team size
4. Ask questions about your industry needs

Option 3: ROI Calculator

1. Enter your team size and usage patterns
2. See estimated costs vs current provider
3. Calculate potential savings
4. Download comparison report for your CFO

What to prepare before starting:

• Team size (how many agents)
• Target countries (where you’ll be calling)
• Current monthly calling costs (for comparison)
• CRM system (if integrating)
• Approximate call volume (minutes per agent per week)

Next steps after trial:

• Choose subscription plan (or stay on pay-per-minute)
• Port existing numbers (7-14 days) or use new numbers immediately
• Expand to full team
• Access ongoing support and training

Can I show local numbers to recipients overseas?

Yes, via caller ID customization or dynamic display features.

What equipment do I need?

Only a connected device and a VoIP/softphone app.

Are outbound calls secure?

Quality providers use encryption and comply with international privacy regulations.

Ready to Deploy Global Outbound Calling in Under 1 Hour?

Choose Your Next Step:

For Teams That Need to Start Today

• $100 free calling credit included
• No credit card required
• Full feature access (no limitations)
• Set up your first campaign in 30 minutes
• Cancel anytime, no commitment

Best for: Teams that want to test call quality to their specific countries, evaluate CRM integration, get agents hands-on experience.

Calculate Your Potential Savings

• Enter your team size and call volume
• See cost comparison: usage-based vs per-seat
• Download report for your CFO
• Identify break-even point
• Get personalized recommendation

Best for: Decision-makers comparing costs, CFOs evaluating budget impact, teams currently overpaying for per-seat models.

Example savings:

• 100-agent BPO with seasonal peaks: Save $64,800/year (36%)
• 50-agent crypto exchange with spikes: Save $73,200/year (49%)
• 20-agent fintech startup growing fast: Save $24,000 first year

Talk to a Specialist About Your Use Case

• See Flyfone with your specific industry needs
• Ask questions about:
  • iGaming compliance and licensing
  • Crypto/Fintech KYC call recording
  • BPO seasonal scaling strategies
  • Enterprise custom integrations
• Get pricing estimate for your team
• Learn about implementation timeline

Best for: Teams 50+ agents, complex integration requirements, need industry-specific advice (iGaming, Crypto, BPO).

Why Flyfone for Global Outbound Calling?

Deploy in under 1 hour vs 4-8 weeks with traditional vendors

Pay $0.02/minute vs $75-240/agent/month per-seat pricing

Scale instantly from 10 to 500 agents with zero penalty

All features included: Predictive dialer, AI QA, CRM integration, call recording, analytics

18/7 live chat support vs ticket-only competitors

No contracts, no minimums – Cancel anytime

Industry expertise: iGaming, Crypto, Fintech, BPO operations

Trusted by Fast-Growing Companies

“We scaled from 30 to 120 agents in 4 hours during a Bitcoin crash. Traditional vendors quoted us 6 weeks. Flyfone saved our customer satisfaction during the crisis.”
— Operations Director, Crypto Exchange

“Saved $64,800/year by switching from per-seat to usage-based. We only pay for our Q4 holiday peak instead of carrying 150 unused seats 9 months of the year.”
— BPO Owner, E-Commerce Outsourcing

“Deployed in 45 minutes before a major tournament. Our old provider would have taken 6 weeks and cost 3x more.”
— Head of Customer Support, iGaming Operator

Frequently Asked Questions

“How is this different from RingCentral/Five9/Talkdesk?”

• They charge per-seat ($75-240/month) whether you use them or not
• Deployment takes 4-8 weeks with consultants
• Flyfone charges per-minute ($0.02), deploys in <1 hour, no consultants needed

“What if we need to scale up fast?”

• Add 50 agents in 30 minutes (vs 4-8 weeks with traditional vendors)
• No approval process, no new contracts, no deployment projects
• Critical for: Tournament launches, market volatility, product launches

“Can we keep our existing phone numbers?”

• Yes, porting takes 7-14 days (US/Canada), 14-30 days (international)
• Use new temporary numbers immediately while porting
• Zero downtime during transition

“Is it really secure for financial/gaming industries?”

• SOC 2 Type II compliant (AWS infrastructure)
• Encrypted call recording (AES-256)
• GDPR-compliant data handling
• PCI-friendly for payment discussions
• DPA available for enterprise customers

Don’t Wait 6-8 Weeks for Traditional Vendors

Time-sensitive situations where Flyfone’s speed matters:

• Product launch next week – Can’t wait 6 weeks for Genesys deployment
• Market opportunity today – Bitcoin crash, sports event, viral moment
• New market entry – Test country in 1 hour vs 6-week commitment
• Competitor pressure – Move fast or lose customers
• Funding milestone – Show traction fast to close next round

Traditional vendors can’t help you in these scenarios. Flyfone can.