Traditional QA reviews 1-2% of calls manually - the rest go unseen. FlyFone's AI Quality Assurance automatically scores every single interaction, flags compliance risks, and surfaces coaching opportunities the moment a call ends.
By the time feedback reaches agents, the moment has passed.
76%
of call centers plan to expand AI and automation in QA
Teams still on manual reviews are already falling behind.
Platform
AI that scores every call - not just the ones you find time for
Automated Call Scoring - 100% Coverage
Every call scored automatically against your custom QA scorecard the moment it ends. No sampling. No queues. No waiting for a QA analyst to have availability. FlyFone's AI evaluates tone, script adherence, empathy, resolution quality, and compliance in every interaction - giving managers complete visibility across the entire team.
Every agent gets a personal performance view - scores, trends, and evaluator comments over time. Managers assign targeted coaching sessions from flagged calls.
Build scorecards that match your business - by team, channel, campaign, or compliance requirement. Weight categories differently for sales vs. support vs. compliance.
Team-level and agent-level dashboards showing QA trends, score distributions, top performers, and areas needing improvement.
Team dashboardScore trendsExportQBR-ready
Teams that stopped flying blind on quality
100% calls reviewed (was 2%)
"We went from reviewing 20 calls a week manually to scoring every single call automatically. We found coaching opportunities we never would have caught."
RM
Rachel M.
QA Manager, insurance call center
↓ 67% audit time
"Call audits that used to take two days now take four hours. Our QA team spends time coaching, not reviewing spreadsheets."
DO
Daniel O.
Head of Operations, financial services
↑ CSAT from 71% to 89%
"Once we could see patterns across all calls - not just a random sample - we fixed the root causes. CSAT jumped 18 points in three months."
SK2
Sofia K.
Customer Experience Director, SaaS platform
Use Cases
Built for every team that cares about call quality
↑ Full coverage. Zero blind spots.
Replace random sampling with 100% automated scoring
Compliance flags surface instantly - not in next week's audit.
Every call scored against custom scorecard automatically
Compliance keyword alerts triggered in real time
Flagged calls routed directly to QA analyst queue
Full audit trail for regulatory review
Coach faster. Improve consistently.
Let AI surface the moments that matter
Stop spending hours finding calls to review. Coach agents with evidence, not guesswork.
Agent performance dashboard updated after every call
Coaching sessions assigned directly from flagged calls
Side-by-side comparison of top and underperforming agents
Weekly trend reports delivered automatically
Turn call data into business intelligence.
Understand what's working across your entire team
Which scripts convert, where customers churn, and what separates your top agents from the rest.
Sentiment trends by campaign, product, or time period
Cancel intent and competitor mention alerts
Script adherence rates by agent and team
QBR-ready reports with exportable data
International standards, local data residency
End-to-End Encryption
GDPR Compliant
PCI DSS
SOC 2 Type II
HIPAA Ready
AWS Global Infra
Pricing
Pay only for what you use
No fixed seats. No long-term contracts. Scale up or down instantly - you only pay for active agents and minutes used.
Everything you need to know before automating your QA process.
100%. Unlike manual QA which typically reviews 1-2% of calls, FlyFone's AI scores every single interaction automatically as soon as it ends - with no additional headcount required.
Yes. You build your own QA scorecard - categories, weights, and criteria - based on your team's standards. Common categories include script adherence, tone and empathy, resolution quality, compliance disclosures, and call closing. Separate scorecards can be created for different teams or channels.
FlyFone's AI analyzes vocal tone, pacing, and language patterns throughout each call to detect customer sentiment in real time. Calls with detected frustration, escalation risk, or negative outcome are automatically flagged for supervisor review.
Yes. Each agent has a personal performance dashboard showing their scores, trends over time, and evaluator comments. Transparency in scoring improves agent buy-in and makes coaching conversations more productive.
FlyFone AI QA is built natively into the FlyFone platform - all call recordings are analyzed automatically. For teams using external recording systems, API integration is available. Contact our team for custom integration options.
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