Traditional QA reviews 1-2% of calls manually - the rest go unseen. FlyFone's AI Quality Assurance automatically scores every single interaction, flags compliance risks, and surfaces coaching opportunities the moment a call ends.
By the time feedback reaches agents, the moment has passed.
76%
of call centers plan to expand AI and automation in QA
Teams still on manual reviews are already falling behind.
Platform
AI that scores every call - not just the ones you find time for
Automated Call Scoring - 100% Coverage
Every call scored automatically against your custom QA scorecard the moment it ends. No sampling. No queues. No waiting for a QA analyst to have availability. FlyFone's AI evaluates tone, script adherence, empathy, resolution quality, and compliance in every interaction - giving managers complete visibility across the entire team.
Every agent gets a personal performance view - scores, trends, and evaluator comments over time. Managers assign targeted coaching sessions from flagged calls.
Build scorecards that match your business - by team, channel, campaign, or compliance requirement. Weight categories differently for sales vs. support vs. compliance.
Everything you need to know before automating your QA process.
100%. Unlike manual QA which typically reviews 1-2% of calls, FlyFone's AI scores every single interaction automatically as soon as it ends - with no additional headcount required.
Yes. You build your own QA scorecard - categories, weights, and criteria - based on your team's standards. Common categories include script adherence, tone and empathy, resolution quality, compliance disclosures, and call closing. Separate scorecards can be created for different teams or channels.
FlyFone's AI analyzes vocal tone, pacing, and language patterns throughout each call to detect customer sentiment in real time. Calls with detected frustration, escalation risk, or negative outcome are automatically flagged for supervisor review.
Yes. Each agent has a personal performance dashboard showing their scores, trends over time, and evaluator comments. Transparency in scoring improves agent buy-in and makes coaching conversations more productive.
FlyFone AI QA is built natively into the FlyFone platform - all call recordings are analyzed automatically. For teams using external recording systems, API integration is available. Contact our team for custom integration options.
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