Traditional phone systems cost too much, scale too slowly, and break at the worst moments. FlyFone's VoIP Call Center runs entirely over the internet - crystal-clear calls, zero hardware, and a team that can work from anywhere in the world.
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Make and receive calls from any browser, desktop app, or mobile device. FlyFone routes calls over internet with multi-carrier redundancy - ensuring HD audio quality whether your agent is in the office, at home, or across the world. No desk phones. No PBX hardware. No maintenance contracts.
Keep your existing business numbers or get local virtual numbers in 50+ countries.
Route every call to the right agent by skills, language, availability, or time of day - with a self-service IVR menu for common queries.
Every call recorded automatically in the cloud. Searchable, downloadable, and retained per your compliance requirements.
Live dashboards showing call volume, agent performance, wait times, and SLA metrics.
Calls automatically logged in your CRM. Screen pops show full customer history the moment a call connects.
Multi-carrier routing automatically switches to a backup path if a network issue is detected - calls never drop due to a single point of failure.
In-office, remote, or hybrid - every agent gets the same experience from their browser or app.
No ordering hardware or waiting on IT provisioning. New agents go live in under 10 minutes.
A cloud system that costs less, works better, and never needs a support ticket to make a simple change.
No fixed seats. No long-term contracts. Scale up or down instantly - you only pay for active agents and minutes used.
Everything you need to know before switching to VoIP.
No. FlyFone VoIP runs entirely in the browser or via our desktop app (Windows/Mac) and mobile app (iOS/Android). Your agents need only a computer or smartphone and a stable internet connection - no desk phones, no hardware purchases.
Yes. FlyFone supports full number portability. You can port your existing business numbers to FlyFone, or get new local virtual numbers in 50+ countries. The process typically takes 5-10 business days.
FlyFone uses HD Voice (wideband audio) over multi-carrier infrastructure, which delivers noticeably clearer audio than standard PSTN calls. Quality depends on internet connection - we recommend a minimum of 100kbps per simultaneous call.
FlyFone has built-in failover routing. If your primary connection drops, calls automatically reroute via backup carriers. You can also configure overflow rules to forward calls to mobile numbers as a secondary fallback.
Most teams are fully live within 24 hours. Our onboarding team handles number porting, IVR configuration, and agent setup. Number porting from your old provider takes 5-10 business days but doesn't interrupt service during the transition.
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