{"id":15916,"date":"2026-04-11T18:52:24","date_gmt":"2026-04-11T18:52:24","guid":{"rendered":"https:\/\/flyfone.com\/?page_id=15916"},"modified":"2026-04-12T01:53:15","modified_gmt":"2026-04-12T01:53:15","slug":"ai-quality-assurance","status":"publish","type":"page","link":"https:\/\/flyfone.com\/ru\/ai-quality-assurance\/","title":{"rendered":"\u041e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430 \u0418\u0418"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section class=\"vc_section\"><div class=\"vc_row wpb_row vc_row-fluid\" ><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_raw_code wpb_content_element wpb_raw_html\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<style>\n\n\/* Remove WPBakery default padding *\/\n.vc_row {\n  padding-top: 0 !important;\n  padding-bottom: 0 !important;\n  margin-bottom: 0 !important;\n}\n\n.vc_column_inner,\n.wpb_column > .vc_column-inner {\n  padding-top: 0 !important;\n  padding-bottom: 0 !important;\n}\n\n.wpb_wrapper {\n  padding-top: 0 !important;\n  padding-bottom: 0 !important;\n}\n\/* ========================================\n   HERO SECTION CSS - Cloud Call Center\n   Th\u00eam v\u00e0o: Appearance > Customize > Additional CSS\n   ======================================== *\/\n\n\/* Base Styles *\/\n.hero-section-flyfone {\n    position: relative;\n    width: 100%;\n    min-height: auto;\n    background: #e8f5e3;\n    overflow: hidden;\n    display: flex;\n    align-items: center;\n    padding: 60px 0 0 0;\n}\n\n.hero-container-flyfone {\n    max-width: 1400px;\n    margin: 0 auto;\n    padding: 0 60px;\n    width: 100%;\n    display: grid;\n    grid-template-columns: 45% 55%;\n    gap: 40px;\n    align-items: center;\n    position: relative;\n    z-index: 2;\n}\n\n\/* Left Content *\/\n.hero-content-flyfone {\n    position: relative;\n    z-index: 3;\n    padding-right: 20px;\n}\n\n.hero-title-flyfone {\n    font-family: 'Maven Pro', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;\n    font-size: 64px;\n    font-weight: 700;\n    line-height: 1.1;\n    color: #082746;\n    margin-bottom: 30px;\n    animation: slideInLeft 0.8s ease-out;\n}\n\n.hero-description-flyfone {\n    font-family: 'Maven Pro', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;\n    font-size: 16px;\n    line-height: 1.9;\n    color: #64748b;\n    margin-bottom: 36px;\n    max-width: 500px;\n    animation: slideInLeft 0.8s ease-out 0.2s both;\n}\n\n.hero-cta-flyfone {\n    display: inline-block;\n    background: #69AA46;\n    color: white !important;\n    font-family: 'Maven Pro', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;\n    font-size: 16px;\n    font-weight: 500;\n    padding: 16px 36px;\n    border-radius: 25px;\n    text-decoration: none;\n    transition: all 0.3s ease;\n    animation: slideInLeft 0.8s ease-out 0.4s both;\n    box-shadow: 0 4px 12px rgba(105, 170, 70, 0.25);\n}\n\n.hero-cta-flyfone:hover {\n    background: #5a9639;\n    transform: translateY(-2px);\n    box-shadow: 0 8px 20px rgba(105, 170, 70, 0.35);\n    color: white !important;\n}\n\n\/* Right Image Section *\/\n.hero-image-wrapper-flyfone {\n    position: relative;\n    display: flex;\n    align-items: center;\n    justify-content: flex-end;\n    animation: fadeInScale 1s ease-out 0.3s both;\n    min-height: 480px;\n}\n\n.hero-main-image-flyfone {\n    width: 100%;\n    max-width: 850px;\n    height: auto;\n    position: relative;\n    z-index: 2;\n    filter: drop-shadow(0 25px 50px rgba(0, 0, 0, 0.08));\n    animation: float 8s ease-in-out infinite;\n}\n\n\/* Background Decorations *\/\n.bg-decoration-flyfone {\n    position: absolute;\n    border-radius: 50%;\n    opacity: 0.15;\n    z-index: 1;\n    pointer-events: none;\n}\n\n.bg-circle-1-flyfone {\n    width: 500px;\n    height: 500px;\n    background: linear-gradient(135deg, #a8d89a, #7cb968);\n    top: -150px;\n    right: -150px;\n    filter: blur(100px);\n}\n\n.bg-circle-2-flyfone {\n    width: 400px;\n    height: 400px;\n    background: linear-gradient(135deg, #c8e6c0, #9fd48e);\n    bottom: -100px;\n    left: -100px;\n    filter: blur(80px);\n}\n\n\/* Animations *\/\n@keyframes slideInLeft {\n    from {\n        opacity: 0;\n        transform: translateX(-50px);\n    }\n    to {\n        opacity: 1;\n        transform: translateX(0);\n    }\n}\n\n@keyframes fadeInScale {\n    from {\n        opacity: 0;\n        transform: scale(0.95);\n    }\n    to {\n        opacity: 1;\n        transform: scale(1);\n    }\n}\n\n@keyframes float {\n    0%, 100% {\n        transform: translateY(0px);\n    }\n    50% {\n        transform: translateY(-15px);\n    }\n}\n\n\/* Responsive Design *\/\n@media (max-width: 1200px) {\n    .hero-container-flyfone {\n        max-width: 1200px;\n        padding: 0 40px;\n    }\n\n    .hero-title-flyfone {\n        font-size: 56px;\n    }\n\n    .hero-main-image-flyfone {\n        max-width: 700px;\n    }\n}\n\n@media (max-width: 1024px) {\n    .hero-title-flyfone {\n        font-size: 52px;\n    }\n\n    .hero-container-flyfone {\n        gap: 30px;\n        padding: 0 30px;\n    }\n\n    .hero-main-image-flyfone {\n        max-width: 600px;\n    }\n}\n\n@media (max-width: 768px) {\n    .hero-section-flyfone {\n        min-height: auto;\n        padding: 50px 0 40px;\n    }\n\n    .hero-container-flyfone {\n        grid-template-columns: 1fr;\n        gap: 30px;\n        padding: 0 20px;\n        text-align: center;\n    }\n\n    .hero-content-flyfone {\n        padding-right: 0;\n    }\n\n    .hero-title-flyfone {\n        font-size: 38px;\n        margin-bottom: 18px;\n    }\n\n    .hero-description-flyfone {\n        font-size: 15px;\n        margin: 0 auto 24px;\n        max-width: 100%;\n        line-height: 1.7;\n    }\n\n    .hero-cta-flyfone {\n        font-size: 15px;\n        padding: 14px 32px;\n    }\n\n    .hero-image-wrapper-flyfone {\n        order: -1;\n        min-height: auto;\n        justify-content: center;\n        padding: 0;\n    }\n\n    .hero-main-image-flyfone {\n        max-width: 420px;\n        width: 90%;\n    }\n\n    \/* Hide background decorations on mobile *\/\n    .bg-decoration-flyfone {\n        opacity: 0.08;\n    }\n}\n\n@media (max-width: 480px) {\n    .hero-section-flyfone {\n        padding: 40px 0 30px;\n    }\n\n    .hero-container-flyfone {\n        padding: 0 16px;\n        gap: 25px;\n    }\n\n    .hero-title-flyfone {\n        font-size: 32px;\n        line-height: 1.2;\n        margin-bottom: 16px;\n    }\n\n    .hero-description-flyfone {\n        font-size: 14px;\n        line-height: 1.6;\n        margin-bottom: 20px;\n    }\n\n    .hero-cta-flyfone {\n        font-size: 14px;\n        padding: 12px 28px;\n    }\n\n    .hero-main-image-flyfone {\n        max-width: 360px;\n        width: 95%;\n    }\n\n    .bg-decoration-flyfone {\n        display: none;\n    }\n}\n\n@media (max-width: 375px) {\n    .hero-title-flyfone {\n        font-size: 28px;\n    }\n\n    .hero-description-flyfone {\n        font-size: 13px;\n    }\n\n    .hero-main-image-flyfone {\n        max-width: 320px;\n        width: 100%;\n    }\n}\n\n\n\n\n\n\n\n\n\/* \u2550\u2550 FIX: Remove all WPBakery default spacing \u2550\u2550 *\/\n.vc_section,\n.vc_section > .vc_row,\n.vc_row.wpb_row,\n.wpb_column > .vc_column-inner,\n.vc_column_inner {\n  padding-top: 0 !important;\n  padding-bottom: 0 !important;\n  margin-top: 0 !important;\n  margin-bottom: 0 !important;\n}\n\n\/* Kill gap between hero and content *\/\n.hero-section-flyfone {\n  margin-bottom: 0 !important;\n}\n.hero-section-flyfone + .vc_row,\n.vc_section + .vc_row {\n  margin-top: 0 !important;\n  padding-top: 0 !important;\n}\n\n\/* Kill gap between CTA and footer *\/\n.ffv2-cta {\n  margin-bottom: 0 !important;\n}\n.ffv2 + .vc_row,\n.ffv2 ~ * {\n  margin-top: 0 !important;\n  padding-top: 0 !important;\n}\n\n\/* WPBakery wrapper reset *\/\n.wpb_wrapper {\n  padding: 0 !important;\n}\n\n\/* Gap between last content and elementor footer *\/\n.vc_row:last-child {\n  margin-bottom: 0 !important;\n  padding-bottom: 0 !important;\n}\n\n\n\/* \u2550\u2550\u2550\u2550\u2550\u2550 NUCLEAR FIX: All spacing issues \u2550\u2550\u2550\u2550\u2550\u2550 *\/\n\n\/* 1. Hero green gap - reduce hero bottom space *\/\n.hero-section-flyfone {\n  min-height: auto !important;\n  padding-bottom: 20px !important;\n  margin-bottom: 0 !important;\n}\n\n\/* 2. Kill ALL WPBakery wrappers spacing *\/\n.vc_section,\n.vc_section > .vc_row,\n.vc_row.wpb_row.vc_row-fluid,\n.wpb_column > .vc_column-inner,\n.vc_column-inner > .wpb_wrapper,\n.vc_column_inner {\n  padding-top: 0 !important;\n  padding-bottom: 0 !important;\n  margin-top: 0 !important;\n  margin-bottom: 0 !important;\n}\n\n\/* 3. Gap after CTA before footer *\/\n.ffv2-cta {\n  margin-bottom: -1px !important;\n}\n\n\/* 4. The vc_row wrapping our content - zero everything *\/\nbody .vc_row {\n  margin-left: 0 !important;\n  margin-right: 0 !important;\n}\n\n\/* 5. Elementor footer top gap *\/\n.elementor-location-footer {\n  margin-top: 0 !important;\n  padding-top: 0 !important;\n}\n\n\/* 6. Title bar area (between header and content) *\/\n.l-titlebar,\n.l-page-title {\n  margin-bottom: 0 !important;\n  padding-bottom: 0 !important;\n}\n\n\/* 7. Main content wrapper *\/\n#l-main-content,\n.l-main-content,\n.l-content {\n  padding-top: 0 !important;\n  padding-bottom: 0 !important;\n}\n\n\/* 8. Page wrapper *\/\n.page-wrapper,\n#page-wrapper {\n  overflow: visible;\n}\n\n\n\/* Fix hero-to-section1 gap *\/\n.vc_section { padding: 0 !important; margin: 0 !important; }\n.vc_section > .vc_row { padding: 0 !important; margin: 0 !important; }\n.vc_row.wpb_row { margin-bottom: 0 !important; padding-bottom: 0 !important; }\n.wpb_column > .vc_column-inner > .wpb_wrapper { padding: 0 !important; }\n.ffv2-pain { margin-top: 0 !important; padding-top: 24px !important; }\n\n\/* Fix CTA to footer gap *\/\n#l-main-content, .l-main-content, main { padding-bottom: 0 !important; margin-bottom: 0 !important; }\n.vc_row:last-child { margin-bottom: 0 !important; padding-bottom: 0 !important; }\n.wpb_wrapper:last-child { margin-bottom: 0 !important; padding-bottom: 0 !important; }\nfooter, .elementor-location-footer { margin-top: 0 !important; }\n\n\/* STRONG: Kill CTA-footer gap *\/\nbody #l-main-content { padding-bottom: 0 !important; margin-bottom: 0 !important; }\nbody .l-content { padding-bottom: 0 !important; }\nbody #spaces-main > div { margin-bottom: 0 !important; }\nbody .elementor-location-footer { margin-top: -1px !important; }\n\n\/* === NUCLEAR GAP FIX === *\/\nbody.page .vc_row,\nbody.page .vc_section,\nbody.page .vc_row-fluid,\nbody.page .wpb_column,\nbody.page .vc_column-inner,\nbody.page .wpb_wrapper,\nbody.page .vc_column_container,\nbody.page .wpb_row {\n  padding-top: 0 !important;\n  padding-bottom: 0 !important;\n  margin-top: 0 !important;\n  margin-bottom: 0 !important;\n}\nbody.page #l-main-content {\n  padding: 0 !important;\n  margin: 0 !important;\n}\nbody.page .l-content {\n  padding: 0 !important;\n}\nbody.page .entry-content {\n  margin: 0 !important;\n  padding: 0 !important;\n}\n\n\/* \u2550\u2550\u2550 Hero CTA contrast fix \u2550\u2550\u2550 *\/\n.hero-section-flyfone .ff-hero-cta-group {\n  display: flex;\n  gap: 14px;\n  flex-wrap: wrap;\n  margin-top: 24px;\n}\n.hero-section-flyfone .ff-hero-btn-primary {\n  display: inline-flex;\n  align-items: center;\n  gap: 8px;\n  padding: 16px 36px;\n  font-size: 16px;\n  font-weight: 700;\n  color: #fff;\n  background: #2563eb;\n  border-radius: 10px;\n  border: none;\n  cursor: pointer;\n  transition: all .3s ease;\n  box-shadow: 0 4px 20px rgba(37,99,235,.35);\n  text-decoration: none;\n  font-family: inherit;\n}\n.hero-section-flyfone .ff-hero-btn-primary:hover {\n  background: #1e40af;\n  transform: translateY(-2px);\n  box-shadow: 0 8px 30px rgba(37,99,235,.45);\n}\n.hero-section-flyfone .ff-hero-btn-ghost {\n  display: inline-flex;\n  align-items: center;\n  gap: 6px;\n  padding: 16px 28px;\n  font-size: 15px;\n  font-weight: 600;\n  color: #1e293b;\n  background: rgba(255,255,255,.85);\n  backdrop-filter: blur(8px);\n  border: 1.5px solid rgba(0,0,0,.08);\n  border-radius: 10px;\n  cursor: pointer;\n  transition: all .3s ease;\n  text-decoration: none;\n  font-family: inherit;\n}\n.hero-section-flyfone .ff-hero-btn-ghost:hover {\n  background: #fff;\n  transform: translateY(-1px);\n  box-shadow: 0 4px 16px rgba(0,0,0,.08);\n}\n.hero-section-flyfone .hero-subtitle-flyfone {\n  font-size: 18px !important;\n  line-height: 1.6 !important;\n  opacity: .85 !important;\n  max-width: 520px !important;\n}\n<\/style><section class=\"hero-section-flyfone\">\n    <!-- Background Decorations -->\n    <div class=\"bg-decoration-flyfone bg-circle-1-flyfone\"><\/div>\n    <div class=\"bg-decoration-flyfone bg-circle-2-flyfone\"><\/div>\n\n    <div class=\"hero-container-flyfone\">\n        <!-- Left Content -->\n        <div class=\"hero-content-flyfone\">\n            <h1 class=\"hero-title-flyfone\">Stop Sampling 2% of Calls.<br>Score 100% of Them.<\/h1>\n            <p class=\"hero-description-flyfone\">Traditional QA reviews 1-2% of calls manually - the rest go unseen. FlyFone's AI Quality Assurance automatically scores every single interaction, flags compliance risks, and surfaces coaching opportunities the moment a call ends.<\/p>\n            <a href=\"https:\/\/flyfone.com\/ru\/request-free-trial\/\" class=\"hero-cta-flyfone\">\u041d\u0430\u0447\u043d\u0438\u0442\u0435 \u0431\u0435\u0441\u043f\u043b\u0430\u0442\u043d\u0443\u044e \u043f\u0440\u043e\u0431\u043d\u0443\u044e \u0432\u0435\u0440\u0441\u0438\u044e<\/a>\n        <\/div>\n\n        <!-- Right Image -->\n        <div class=\"hero-image-wrapper-flyfone\">\n            <img decoding=\"async\" \n                src=\"https:\/\/flyfone.com\/wp-content\/uploads\/2025\/09\/hero-service-cloud-center-scaled.png\" \n                alt=\"Cloud Call Center Dashboard\" \n                class=\"hero-main-image-flyfone\"\n                loading=\"eager\"\n            >\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" ><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row wpb_row vc_row-fluid\" ><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_raw_code wpb_content_element wpb_raw_html\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"BreadcrumbList\",\n    \"itemListElement\": [\n        {\n            \"@type\": \"ListItem\",\n            \"position\": 1,\n            \"name\": \"Home\",\n            \"item\": \"https:\\\/\\\/flyfone.com\"\n        },\n        {\n            \"@type\": \"ListItem\",\n            \"position\": 2,\n            \"name\": \"Cloud Call Center\",\n            \"item\": \"https:\\\/\\\/flyfone.com\\\/cloud-call-center\\\/\"\n        }\n    ]\n}<\/script>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" ><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_raw_code wpb_content_element wpb_raw_html\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<!-- Breadcrumb Schema -->\n<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"BreadcrumbList\",\n    \"itemListElement\": [\n        {\n            \"@type\": \"ListItem\",\n            \"position\": 1,\n            \"name\": \"Home\",\n            \"item\": \"\\\/\"\n        },\n        {\n            \"@type\": \"ListItem\",\n            \"position\": 2,\n            \"name\": \"Services\",\n            \"item\": \"\\\/#services\"\n        },\n        {\n            \"@type\": \"ListItem\",\n            \"position\": 3,\n            \"name\": \"AI Quality Assurance\"\n        }\n    ]\n}<\/script>\n\n<!-- FAQ Schema -->\n<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What percentage of calls does AI QA actually review?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"100%. Unlike manual QA which typically reviews 1-2% of calls, FlyFone's AI scores every single interaction automatically as soon as it ends - with no additional headcount required.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How are calls scored? Can I customize the criteria?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Yes. You build your own QA scorecard - categories, weights, and criteria - based on your team's standards. Common categories include script adherence, tone and empathy, resolution quality, compliance disclosures, and call closing. Separate scorecards can be created for different teams or channels.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How does sentiment analysis work?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"FlyFone's AI analyzes vocal tone, pacing, and language patterns throughout each call to detect customer sentiment in real time. Calls with detected frustration, escalation risk, or negative outcome are automatically flagged for supervisor review.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Can agents see their own QA scores?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Yes. Each agent has a personal performance dashboard showing their scores, trends over time, and evaluator comments. Transparency in scoring improves agent buy-in and makes coaching conversations more productive.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Does it integrate with our existing call recording system?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"FlyFone AI QA is built natively into the FlyFone platform - all call recordings are analyzed automatically. For teams using external recording systems, API integration is available. Contact our team for custom integration options.\"\n            }\n        }\n    ]\n}<\/script>\n\n<style>\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\n   FLYFONE AI QUALITY ASSURANCE PAGE\n   Reuses .ffv2-* design system\n   \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700;800&display=swap');\n\n.ffv2 *{box-sizing:border-box;margin:0;padding:0}\n.ffv2{font-family:'Inter',system-ui,-apple-system,sans-serif;color:#1e293b;-webkit-font-smoothing:antialiased}\n.ffv2 a{text-decoration:none;color:inherit}\n.ffv2 ul{list-style:none}\n.ffv2-wrap{max-width:1140px;margin:0 auto;padding:0 24px}\n\n\/* Eyebrow label *\/\n.ffv2 .ey{display:inline-block;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.12em;color:#2563eb;background:#eff6ff;padding:6px 16px;border-radius:99px;margin-bottom:16px}\n\n\/* Scroll reveal *\/\n.ffv2 .sr{opacity:0;transform:translateY(28px);transition:opacity .7s ease,transform .7s ease}\n.ffv2 .sr.vis{opacity:1;transform:none}\n.ffv2 .sr-d1{transition-delay:.12s}\n.ffv2 .sr-d2{transition-delay:.24s}\n.ffv2 .sr-d3{transition-delay:.36s}\n\n\/* \u2500\u2500\u2500 PAIN POINTS \u2500\u2500\u2500 *\/\n.ffv2-pain{padding:32px 0 48px;background:#f8fafc;margin-top:0 !important}\n.ffv2-pain-head{text-align:center;margin-bottom:56px}\n.ffv2-pain-head .ey{display:inline-block;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.12em;color:#2563eb;background:#eff6ff;padding:6px 16px;border-radius:99px;margin-bottom:16px}\n.ffv2-pain-head h2{font-size:36px;font-weight:800;letter-spacing:-.03em;line-height:1.15;margin-bottom:12px}\n.ffv2-pain-head p{font-size:17px;color:#64748b;max-width:520px;margin:0 auto;line-height:1.65}\n\n.ffv2-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:20px}\n.ffv2-stat{border-radius:20px;padding:40px 32px;position:relative;overflow:hidden;min-height:220px;display:flex;flex-direction:column;justify-content:space-between;transition:transform .3s ease,box-shadow .3s ease}\n.ffv2-stat:hover{transform:translateY(-4px);box-shadow:0 20px 50px rgba(0,0,0,.08);border-color:#2563eb}\n\n.ffv2-stat--blue,.ffv2-stat--purple,.ffv2-stat--dark{background:#fff;color:#1e293b;border:1px solid #e2e8f0}\n\n.ffv2-stat .big{font-size:52px;font-weight:800;letter-spacing:-.04em;line-height:1;margin-bottom:6px;color:#2563eb}\n.ffv2-stat .label{font-size:14px;color:#64748b;line-height:1.5;font-weight:500}\n.ffv2-stat .desc{font-size:15px;color:#64748b;line-height:1.6;margin-top:16px}\n\n.ffv2-stat::after{content:'';position:absolute;width:120px;height:120px;border-radius:50%;background:rgba(37,99,235,.04);top:-30px;right:-30px}\n\n\/* \u2500\u2500\u2500 FEATURES (Bento) \u2500\u2500\u2500 *\/\n.ffv2-feat{padding:64px 0;background:#fff}\n.ffv2-feat-head{text-align:center;margin-bottom:56px}\n.ffv2-feat-head .ey{display:inline-block;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.12em;color:#2563eb;background:#eff6ff;padding:6px 16px;border-radius:99px;margin-bottom:16px}\n.ffv2-feat-head h2{font-size:36px;font-weight:800;letter-spacing:-.03em;margin-bottom:12px}\n.ffv2-feat-head p{font-size:17px;color:#64748b;max-width:520px;margin:0 auto;line-height:1.65}\n\n.ffv2-bento{display:grid;grid-template-columns:repeat(3,1fr);grid-auto-rows:auto;gap:16px}\n.ffv2-bc{background:#f8fafc;border:1px solid #e2e8f0;border-radius:14px;padding:26px;transition:transform .3s ease,box-shadow .3s ease,border-color .3s ease;min-height:200px}\n.ffv2-bc:hover{transform:translateY(-3px);box-shadow:0 12px 36px rgba(0,0,0,.08);border-color:#2563eb}\n\n.ffv2-bc.big{grid-column:1\/3;grid-row:1\/3;padding:40px;background:linear-gradient(160deg,#eff6ff 0%,#f0fdf4 100%);display:flex;flex-direction:column;justify-content:center}\n.ffv2-ico{width:42px;height:42px;border-radius:11px;display:flex;align-items:center;justify-content:center;margin-bottom:14px;flex-shrink:0}\n.ffv2-ico svg{width:20px !important;height:20px !important}\n.ffv2-ico.bl{background:#dbeafe;color:#2563eb}\n.ffv2-ico.gr{background:#dcfce7;color:#16a34a}\n.ffv2-ico.pu{background:#ede9fe;color:#7c3aed}\n.ffv2-ico.am{background:#fef3c7;color:#d97706}\n.ffv2-ico.sk{background:#e0f2fe;color:#0284c7}\n.ffv2-ico.ro{background:#ffe4e6;color:#e11d48}\n.ffv2-ico.tl{background:#ccfbf1;color:#0d9488}\n\n.ffv2-bc h3{font-size:17px;font-weight:700;margin-bottom:8px;letter-spacing:-.01em}\n.ffv2-bc.big h3{font-size:24px;letter-spacing:-.02em}\n.ffv2-bc p{font-size:14px;color:#64748b;line-height:1.7}\n.ffv2-bc.big p{font-size:16px}\n\n.ffv2-tags{display:flex;flex-wrap:wrap;gap:6px;margin-top:16px}\n.ffv2-tag{font-size:11px;font-weight:600;padding:4px 10px;border-radius:99px;background:rgba(37,99,235,.08);color:#2563eb}\n\n\/* \u2500\u2500\u2500 TESTIMONIALS \u2500\u2500\u2500 *\/\n.ffv2-testi{padding:64px 0;background:#0f172a}\n.ffv2-testi-head{text-align:center;margin-bottom:44px}\n.ffv2-testi-head .ey{color:#60a5fa;background:rgba(96,165,250,.12)}\n.ffv2-testi-title{font-size:34px;font-weight:800;color:#fff;letter-spacing:-.03em;margin-bottom:10px}\n.ffv2-testi-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:20px}\n.ffv2-testi-card{background:rgba(255,255,255,.04);border:1px solid rgba(255,255,255,.08);border-radius:16px;padding:32px;transition:transform .3s ease,box-shadow .3s ease}\n.ffv2-testi-card:hover{transform:translateY(-4px);box-shadow:0 16px 48px rgba(0,0,0,.2);border-color:rgba(255,255,255,.15)}\n.ffv2-testi-pill{display:inline-block;padding:4px 12px;border-radius:99px;font-size:12px;font-weight:700;margin-bottom:20px}\n.ffv2-testi-pill.green{background:rgba(34,197,94,.15);color:#4ade80}\n.ffv2-testi-pill.blue{background:rgba(96,165,250,.15);color:#60a5fa}\n.ffv2-testi-pill.amber{background:rgba(251,191,36,.15);color:#fbbf24}\n.ffv2-testi-quote{font-size:16px;color:rgba(255,255,255,.8);line-height:1.7;margin-bottom:24px;font-style:italic}\n.ffv2-testi-author{display:flex;align-items:center;gap:12px}\n.ffv2-testi-avatar{width:44px;height:44px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-size:14px;font-weight:700;flex-shrink:0;letter-spacing:.02em}\n.ffv2-testi-name{font-size:14px;font-weight:600;color:#fff}\n.ffv2-testi-role{font-size:12px;color:rgba(255,255,255,.4);margin-top:2px}\n\n\/* \u2500\u2500\u2500 USE CASES (Tabs) \u2500\u2500\u2500 *\/\n.ffv2-uc{padding:64px 0;background:#f8fafc}\n.ffv2-uc-head{text-align:center;margin-bottom:48px}\n.ffv2-uc-head .ey{display:inline-block;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.12em;color:#2563eb;background:#eff6ff;padding:6px 16px;border-radius:99px;margin-bottom:16px}\n.ffv2-uc-head h2{font-size:36px;font-weight:800;letter-spacing:-.03em;margin-bottom:12px}\n.ffv2-uc-head p{font-size:17px;color:#64748b;max-width:520px;margin:0 auto;line-height:1.65}\n\n.ffv2-tabs{display:flex;justify-content:center;gap:8px;margin-bottom:48px;flex-wrap:wrap}\n.ffv2-tab{padding:10px 24px;font-size:14px;font-weight:600;color:#64748b;background:#fff;border:1.5px solid #e2e8f0;border-radius:99px;cursor:pointer;transition:all .25s ease;font-family:inherit}\n.ffv2-tab:hover{color:#1e293b;border-color:#94a3b8}\n.ffv2-tab.on{background:#1e293b;color:#fff;border-color:#1e293b}\n\n.ffv2-tc{display:none;animation:ffv2FadeUp .45s ease both}\n.ffv2-tc.on{display:grid;grid-template-columns:1fr 1fr;gap:48px;align-items:center}\n@keyframes ffv2FadeUp{from{opacity:0;transform:translateY(16px)}to{opacity:1;transform:none}}\n\n.ffv2-uc-pill{display:inline-flex;align-items:center;gap:6px;padding:5px 14px;border-radius:99px;font-size:13px;font-weight:700;margin-bottom:20px}\n.ffv2-uc-pill.green{background:#dcfce7;color:#15803d}\n.ffv2-uc-pill.blue{background:#dbeafe;color:#1d4ed8}\n.ffv2-uc-pill.amber{background:#fef3c7;color:#92400e}\n\n.ffv2-tc h3{font-size:28px;font-weight:800;letter-spacing:-.02em;margin-bottom:14px;line-height:1.2}\n.ffv2-tc>div:first-child p{font-size:16px;color:#64748b;line-height:1.7;margin-bottom:28px}\n\n.ffv2-checks{display:flex;flex-direction:column;gap:14px}\n.ffv2-chk{display:flex;align-items:flex-start;gap:12px;font-size:15px;color:#334155;line-height:1.5}\n.ffv2-chk-d{width:20px;height:20px;min-width:20px;border-radius:50%;background:#16a34a;display:flex;align-items:center;justify-content:center;flex-shrink:0;color:#fff;margin-top:2px}\n.ffv2-chk-d svg{width:12px !important;height:12px !important}\n\n.ffv2-uimg{background:#fff;border:1px solid #e2e8f0;border-radius:14px;overflow:hidden;box-shadow:0 6px 24px rgba(0,0,0,.06);padding:8px}\n.ffv2-uimg img{width:100%;height:auto;display:block}\n\n\/* \u2500\u2500\u2500 TRUST STRIP \u2500\u2500\u2500 *\/\n.ffv2-trust{padding:52px 0;background:#0f172a}\n.ffv2-trust-in{display:flex;align-items:center;justify-content:space-between;gap:32px;flex-wrap:wrap;background:rgba(255,255,255,.03);border:1px solid rgba(255,255,255,.06);border-radius:16px;padding:32px 40px}\n.ffv2-trust-title{font-size:15px;font-weight:600;color:#fff;min-width:200px}\n.ffv2-trust-badges{display:flex;gap:28px;align-items:center;flex-wrap:wrap}\n.ffv2-tb{display:flex;flex-direction:column;align-items:center;gap:10px;opacity:.75;transition:all .3s ease;width:110px;text-align:center}\n.ffv2-tb:hover{opacity:1;transform:translateY(-2px)}\n.ffv2-tb-i{width:56px;height:56px;border-radius:14px;background:rgba(255,255,255,.1);display:flex;align-items:center;justify-content:center;color:rgba(255,255,255,.75);margin:0 auto}\n.ffv2-tb-i svg{width:26px !important;height:26px !important;stroke-width:1.8}\n.ffv2-tb-l{font-size:11px;color:rgba(255,255,255,.45);font-weight:600;text-transform:uppercase;letter-spacing:.04em;text-align:center;line-height:1.3}\n\n\/* \u2500\u2500\u2500 PAY AS YOU GO \u2500\u2500\u2500 *\/\n.ffv2-paygo{padding:64px 0;background:#fff}\n.ffv2-paygo-inner{display:grid;grid-template-columns:1fr 1fr;gap:56px;align-items:center;background:#f8fafc;border:1px solid #e2e8f0;border-radius:20px;padding:48px}\n.ffv2-paygo-title{font-size:32px;font-weight:800;letter-spacing:-.03em;margin-bottom:12px;color:#1e293b}\n.ffv2-paygo-desc{font-size:16px;color:#64748b;line-height:1.7}\n.ffv2-paygo-features{display:grid;grid-template-columns:1fr 1fr;gap:10px 24px;margin-bottom:28px}\n.ffv2-paygo-item{display:flex;align-items:center;gap:8px;font-size:14px;color:#334155;font-weight:500}\n.ffv2-paygo-check{color:#16a34a;font-weight:700;font-size:15px}\n.ffv2-paygo-btns{display:flex;gap:12px;flex-wrap:wrap}\n.ffv2-paygo-btn-primary{display:inline-flex;padding:14px 28px;font-size:15px;font-weight:700;color:#fff;background:#2563eb;border-radius:10px;transition:all .3s ease;box-shadow:0 4px 14px rgba(37,99,235,.25);text-decoration:none;font-family:inherit}\n.ffv2-paygo-btn-primary:hover{background:#1e40af;transform:translateY(-2px);box-shadow:0 8px 24px rgba(37,99,235,.35)}\n.ffv2-paygo-btn-outline{display:inline-flex;padding:14px 28px;font-size:15px;font-weight:600;color:#2563eb;background:#fff;border:1.5px solid #e2e8f0;border-radius:10px;transition:all .3s ease;text-decoration:none;font-family:inherit}\n.ffv2-paygo-btn-outline:hover{border-color:#2563eb;transform:translateY(-1px)}\n\n\/* \u2500\u2500\u2500 FAQ \u2500\u2500\u2500 *\/\n.ffv2-faq{padding:64px 0;background:#fff}\n.ffv2-faq-head{text-align:center;margin-bottom:48px}\n.ffv2-faq-head .ey{display:inline-block;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.12em;color:#2563eb;background:#eff6ff;padding:6px 16px;border-radius:99px;margin-bottom:16px}\n.ffv2-faq-head h2{font-size:36px;font-weight:800;letter-spacing:-.03em;margin-bottom:12px}\n.ffv2-faq-head p{font-size:17px;color:#64748b;max-width:480px;margin:0 auto;line-height:1.65}\n\n.ffv2-faq-list{max-width:720px;margin:0 auto}\n.ffv2-faq-item{border-bottom:1px solid #e2e8f0}\n.ffv2-faq-item:first-child{border-top:1px solid #e2e8f0}\n.ffv2-faq-q{width:100%;display:flex;justify-content:space-between;align-items:center;padding:22px 0;font-size:16px;font-weight:600;color:#1e293b;background:none;border:none;cursor:pointer;text-align:left;font-family:inherit;gap:16px;transition:color .2s}\n.ffv2-faq-q:hover{color:#2563eb}\n.ffv2-faq-tog{width:26px;height:26px;border-radius:50%;background:#f1f5f9;display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:16px;color:#64748b;transition:all .3s ease}\n.ffv2-faq-item.open .ffv2-faq-tog{background:#2563eb;color:#fff;transform:rotate(45deg)}\n.ffv2-faq-a{max-height:0;overflow:hidden;transition:max-height .4s ease,padding .3s ease}\n.ffv2-faq-item.open .ffv2-faq-a{max-height:300px;padding-bottom:22px}\n.ffv2-faq-a p{font-size:15px;color:#64748b;line-height:1.75}\n\n\/* \u2500\u2500\u2500 RESPONSIVE \u2500\u2500\u2500 *\/\n@media(max-width:768px){\n  .ffv2-pain-head h2,.ffv2-feat-head h2,.ffv2-uc-head h2,.ffv2-faq-head h2{font-size:28px}\n  .ffv2-stats{grid-template-columns:1fr}\n  .ffv2-bento{grid-template-columns:1fr}\n  .ffv2-bc.big{grid-column:auto;grid-row:auto}\n  .ffv2-tc.on{grid-template-columns:1fr;gap:32px}\n  .ffv2-trust-in{flex-direction:column;text-align:center}\n  .ffv2-trust-badges{justify-content:center}\n  .ffv2-stat .big{font-size:42px}\n  .ffv2-stat{padding:32px 24px;min-height:180px}\n  .ffv2-testi-grid{grid-template-columns:1fr;gap:16px}\n  .ffv2-testi-title{font-size:26px}\n  .ffv2-paygo-inner{grid-template-columns:1fr;gap:32px;padding:32px 24px}\n  .ffv2-paygo-title{font-size:26px}\n  .ffv2-paygo-features{grid-template-columns:1fr}\n}\n<\/style>\n\n<div class=\"ffv2\">\n\n<!-- \u2550\u2550\u2550 1. PAIN POINTS \u2550\u2550\u2550 -->\n<section class=\"ffv2-pain\">\n<div class=\"ffv2-wrap\">\n  <div class=\"ffv2-pain-head sr\">\n    <span class=\"ey\">\u041f\u043e\u0447\u0435\u043c\u0443 \u044d\u0442\u043e \u0432\u0430\u0436\u043d\u043e<\/span>\n    <h2>Manual QA is too slow, too thin, and too late<\/h2>\n  <\/div>\n  <div class=\"ffv2-stats\">\n    <div class=\"ffv2-stat ffv2-stat--blue sr\">\n      <div><div class=\"big\">1-2%<\/div><div class=\"label\">of calls get reviewed with<br>traditional manual QA<\/div><\/div>\n      <div class=\"desc\">98% of interactions go completely unmonitored.<\/div>\n    <\/div>\n    <div class=\"ffv2-stat ffv2-stat--purple sr sr-d1\">\n      <div><div class=\"big\">2 days<\/div><div class=\"label\">average time to complete<br>a call audit manually<\/div><\/div>\n      <div class=\"desc\">By the time feedback reaches agents, the moment has passed.<\/div>\n    <\/div>\n    <div class=\"ffv2-stat ffv2-stat--dark sr sr-d2\">\n      <div><div class=\"big\">76%<\/div><div class=\"label\">of call centers plan to expand<br>AI and automation in QA<\/div><\/div>\n      <div class=\"desc\">Teams still on manual reviews are already falling behind.<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<\/section>\n\n<!-- \u2550\u2550\u2550 2. FEATURES (Bento) \u2550\u2550\u2550 -->\n<section class=\"ffv2-feat\">\n<div class=\"ffv2-wrap\">\n  <div class=\"ffv2-feat-head sr\">\n    <span class=\"ey\">\u041f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0430<\/span>\n    <h2>AI that scores every call - not just the ones you find time for<\/h2>\n  <\/div>\n  <div class=\"ffv2-bento\">\n    <div class=\"ffv2-bc big sr\">\n      <div class=\"ffv2-ico bl\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/div>\n      <h3>Automated Call Scoring - 100% Coverage<\/h3>\n      <p>Every call scored automatically against your custom QA scorecard the moment it ends. No sampling. No queues. No waiting for a QA analyst to have availability. FlyFone's AI evaluates tone, script adherence, empathy, resolution quality, and compliance in every interaction - giving managers complete visibility across the entire team.<\/p>\n      <div class=\"ffv2-tags\">\n        <span class=\"ffv2-tag\">100% coverage<\/span><span class=\"ffv2-tag\">Custom scorecard<\/span><span class=\"ffv2-tag\">Auto-score<\/span><span class=\"ffv2-tag\">Instant results<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"ffv2-bc sr sr-d1\">\n      <div class=\"ffv2-ico gr\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\"\/><line x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\"\/><polyline points=\"10 9 9 9 8 9\"\/><\/svg><\/div>\n      <h3>AI Transcription & Speech Analytics<\/h3>\n      <p>Every call transcribed automatically in real time. Search, filter, and analyze conversations by keyword, topic, sentiment, or outcome.<\/p>\n      <div class=\"ffv2-tags\">\n        <span class=\"ffv2-tag\">Full transcription<\/span><span class=\"ffv2-tag\">Keyword search<\/span><span class=\"ffv2-tag\">Topic clustering<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"ffv2-bc sr sr-d2\">\n      <div class=\"ffv2-ico pu\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M8 14s1.5 2 4 2 4-2 4-2\"\/><line x1=\"9\" y1=\"9\" x2=\"9.01\" y2=\"9\"\/><line x1=\"15\" y1=\"9\" x2=\"15.01\" y2=\"9\"\/><\/svg><\/div>\n      <h3>\u0410\u043d\u0430\u043b\u0438\u0437 \u043d\u0430\u0441\u0442\u0440\u043e\u0435\u043d\u0438\u044f<\/h3>\n      <p>Detect customer frustration, satisfaction, and tone shift during and after every call. Flag negative sentiment for immediate supervisor review.<\/p>\n      <div class=\"ffv2-tags\">\n        <span class=\"ffv2-tag\">Real-time sentiment<\/span><span class=\"ffv2-tag\">Frustration detection<\/span><span class=\"ffv2-tag\">Trend tracking<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"ffv2-bc sr\">\n      <div class=\"ffv2-ico am\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M10.29 3.86L1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z\"\/><line x1=\"12\" y1=\"9\" x2=\"12\" y2=\"13\"\/><line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"\/><\/svg><\/div>\n      <h3>Keyword & Compliance Alerts<\/h3>\n      <p>Define keywords, phrases, or compliance triggers. Get instant alerts when an agent misses a required disclosure or uses prohibited language.<\/p>\n      <div class=\"ffv2-tags\">\n        <span class=\"ffv2-tag\">Compliance flags<\/span><span class=\"ffv2-tag\">Keyword alerts<\/span><span class=\"ffv2-tag\">Cancel intent<\/span><span class=\"ffv2-tag\">Competitor mention<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"ffv2-bc sr sr-d1\">\n      <div class=\"ffv2-ico sk\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg><\/div>\n      <h3>Agent Coaching Dashboard<\/h3>\n      <p>Every agent gets a personal performance view - scores, trends, and evaluator comments over time. Managers assign targeted coaching sessions from flagged calls.<\/p>\n      <div class=\"ffv2-tags\">\n        <span class=\"ffv2-tag\">Per-agent scores<\/span><span class=\"ffv2-tag\">Trend view<\/span><span class=\"ffv2-tag\">Coaching sessions<\/span><span class=\"ffv2-tag\">Progress tracking<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"ffv2-bc sr sr-d2\">\n      <div class=\"ffv2-ico ro\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"\/><line x1=\"3\" y1=\"9\" x2=\"21\" y2=\"9\"\/><line x1=\"9\" y1=\"21\" x2=\"9\" y2=\"9\"\/><\/svg><\/div>\n      <h3>Customizable QA Scorecards<\/h3>\n      <p>Build scorecards that match your business - by team, channel, campaign, or compliance requirement. Weight categories differently for sales vs. support vs. compliance.<\/p>\n      <div class=\"ffv2-tags\">\n        <span class=\"ffv2-tag\">Custom categories<\/span><span class=\"ffv2-tag\">Weighted scoring<\/span><span class=\"ffv2-tag\">Multi-team<\/span><span class=\"ffv2-tag\">Per-channel<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"ffv2-bc sr\">\n      <div class=\"ffv2-ico tl\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M18 20V10\"\/><path d=\"M12 20V4\"\/><path d=\"M6 20v-6\"\/><\/svg><\/div>\n      <h3>Performance Analytics & Reports<\/h3>\n      <p>Team-level and agent-level dashboards showing QA trends, score distributions, top performers, and areas needing improvement.<\/p>\n      <div class=\"ffv2-tags\">\n        <span class=\"ffv2-tag\">Team dashboard<\/span><span class=\"ffv2-tag\">Score trends<\/span><span class=\"ffv2-tag\">Export<\/span><span class=\"ffv2-tag\">QBR-ready<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<\/section>\n\n<!-- \u2550\u2550\u2550 TESTIMONIALS \u2550\u2550\u2550 -->\n<section class=\"ffv2-testi\">\n<div class=\"ffv2-wrap\">\n  <div class=\"ffv2-testi-head sr\">\n    <h2 class=\"ffv2-testi-title\">Teams that stopped flying blind on quality<\/h2>\n  <\/div>\n  <div class=\"ffv2-testi-grid\">\n    <div class=\"ffv2-testi-card sr\">\n      <div class=\"ffv2-testi-pill green\">100% calls reviewed (was 2%)<\/div>\n      <div class=\"ffv2-testi-quote\">\"We went from reviewing 20 calls a week manually to scoring every single call automatically. We found coaching opportunities we never would have caught.\"<\/div>\n      <div class=\"ffv2-testi-author\">\n        <div class=\"ffv2-testi-avatar\" style=\"background:linear-gradient(135deg,#4f46e5,#6366f1)\">RM<\/div>\n        <div><div class=\"ffv2-testi-name\">Rachel M.<\/div><div class=\"ffv2-testi-role\">QA Manager, insurance call center<\/div><\/div>\n      <\/div>\n    <\/div>\n    <div class=\"ffv2-testi-card sr sr-d1\">\n      <div class=\"ffv2-testi-pill blue\">\u2193 67% audit time<\/div>\n      <div class=\"ffv2-testi-quote\">\"Call audits that used to take two days now take four hours. Our QA team spends time coaching, not reviewing spreadsheets.\"<\/div>\n      <div class=\"ffv2-testi-author\">\n        <div class=\"ffv2-testi-avatar\" style=\"background:linear-gradient(135deg,#059669,#34d399)\">DO<\/div>\n        <div><div class=\"ffv2-testi-name\">Daniel O.<\/div><div class=\"ffv2-testi-role\">Head of Operations, financial services<\/div><\/div>\n      <\/div>\n    <\/div>\n    <div class=\"ffv2-testi-card sr sr-d2\">\n      <div class=\"ffv2-testi-pill amber\">\u2191 CSAT from 71% to 89%<\/div>\n      <div class=\"ffv2-testi-quote\">\"Once we could see patterns across all calls - not just a random sample - we fixed the root causes. CSAT jumped 18 points in three months.\"<\/div>\n      <div class=\"ffv2-testi-author\">\n        <div class=\"ffv2-testi-avatar\" style=\"background:linear-gradient(135deg,#d97706,#fbbf24)\">SK2<\/div>\n        <div><div class=\"ffv2-testi-name\">Sofia K.<\/div><div class=\"ffv2-testi-role\">Customer Experience Director, SaaS platform<\/div><\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<\/section>\n\n<!-- \u2550\u2550\u2550 3. USE CASES (Tabs) \u2550\u2550\u2550 -->\n<section class=\"ffv2-uc\">\n<div class=\"ffv2-wrap\">\n  <div class=\"ffv2-uc-head sr\">\n    <span class=\"ey\">Use Cases<\/span>\n    <h2>Built for every team that cares about call quality<\/h2>\n  <\/div>\n  <div class=\"ffv2-tabs sr\">\n    <button class=\"ffv2-tab on\" onclick=\"ffv2Tab('qacomp',this)\">QA & Compliance Teams<\/button>\n    <button class=\"ffv2-tab\" onclick=\"ffv2Tab('managers',this)\">Team Managers & Supervisors<\/button>\n    <button class=\"ffv2-tab\" onclick=\"ffv2Tab('leadership',this)\">Sales & Support Leadership<\/button>\n  <\/div>\n\n  <div class=\"ffv2-tc on\" id=\"ffv2-qacomp\">\n    <div>\n      <div class=\"ffv2-uc-pill green\">\u2191 Full coverage. Zero blind spots.<\/div>\n      <h3>Replace random sampling with 100% automated scoring<\/h3>\n      <p>Compliance flags surface instantly - not in next week's audit.<\/p>\n      <div class=\"ffv2-checks\">\n        <div class=\"ffv2-chk\"><span class=\"ffv2-chk-d\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span>Every call scored against custom scorecard automatically<\/div>\n        <div class=\"ffv2-chk\"><span class=\"ffv2-chk-d\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span>Compliance keyword alerts triggered in real time<\/div>\n        <div class=\"ffv2-chk\"><span class=\"ffv2-chk-d\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span>Flagged calls routed directly to QA analyst queue<\/div>\n        <div class=\"ffv2-chk\"><span class=\"ffv2-chk-d\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span>Full audit trail for regulatory review<\/div>\n      <\/div>\n    <\/div>\n    <div class=\"ffv2-uimg\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/08\/Solutions-Smart-call-workflow.png\" alt=\"QA Compliance Dashboard\" loading=\"lazy\"><\/div>\n  <\/div>\n\n  <div class=\"ffv2-tc\" id=\"ffv2-managers\">\n    <div>\n      <div class=\"ffv2-uc-pill blue\">Coach faster. Improve consistently.<\/div>\n      <h3>Let AI surface the moments that matter<\/h3>\n      <p>Stop spending hours finding calls to review. Coach agents with evidence, not guesswork.<\/p>\n      <div class=\"ffv2-checks\">\n        <div class=\"ffv2-chk\"><span class=\"ffv2-chk-d\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span>Agent performance dashboard updated after every call<\/div>\n        <div class=\"ffv2-chk\"><span class=\"ffv2-chk-d\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span>Coaching sessions assigned directly from flagged calls<\/div>\n        <div class=\"ffv2-chk\"><span class=\"ffv2-chk-d\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span>Side-by-side comparison of top and underperforming agents<\/div>\n        <div class=\"ffv2-chk\"><span class=\"ffv2-chk-d\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span>Weekly trend reports delivered automatically<\/div>\n      <\/div>\n    <\/div>\n    <div class=\"ffv2-uimg\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/08\/Solutions-Campaign-manager-1.png\" alt=\"Manager Dashboard\" loading=\"lazy\"><\/div>\n  <\/div>\n\n  <div class=\"ffv2-tc\" id=\"ffv2-leadership\">\n    <div>\n      <div class=\"ffv2-uc-pill amber\">Turn call data into business intelligence.<\/div>\n      <h3>Understand what's working across your entire team<\/h3>\n      <p>Which scripts convert, where customers churn, and what separates your top agents from the rest.<\/p>\n      <div class=\"ffv2-checks\">\n        <div class=\"ffv2-chk\"><span class=\"ffv2-chk-d\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span>Sentiment trends by campaign, product, or time period<\/div>\n        <div class=\"ffv2-chk\"><span class=\"ffv2-chk-d\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span>Cancel intent and competitor mention alerts<\/div>\n        <div class=\"ffv2-chk\"><span class=\"ffv2-chk-d\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span>Script adherence rates by agent and team<\/div>\n        <div class=\"ffv2-chk\"><span class=\"ffv2-chk-d\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span>QBR-ready reports with exportable data<\/div>\n      <\/div>\n    <\/div>\n    <div class=\"ffv2-uimg\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/08\/Solutions-Flexible-Integrations-Access-1.png\" alt=\"Leadership Dashboard\" loading=\"lazy\"><\/div>\n  <\/div>\n<\/div>\n<\/section>\n\n<!-- \u2550\u2550\u2550 4. TRUST STRIP \u2550\u2550\u2550 -->\n<section class=\"ffv2-trust\">\n<div class=\"ffv2-wrap\">\n  <div class=\"ffv2-trust-in sr\">\n    <div class=\"ffv2-trust-title\">International standards,<br>local data residency<\/div>\n    <div class=\"ffv2-trust-badges\">\n      <div class=\"ffv2-tb\"><div class=\"ffv2-tb-i\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"11\" width=\"18\" height=\"11\" rx=\"2\" ry=\"2\"\/><path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/><\/svg><\/div><div class=\"ffv2-tb-l\">End-to-End<br>Encryption<\/div><\/div>\n      <div class=\"ffv2-tb\"><div class=\"ffv2-tb-i\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><\/svg><\/div><div class=\"ffv2-tb-l\">GDPR<br>Compliant<\/div><\/div>\n      <div class=\"ffv2-tb\"><div class=\"ffv2-tb-i\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"1\" y=\"4\" width=\"22\" height=\"16\" rx=\"2\" ry=\"2\"\/><line x1=\"1\" y1=\"10\" x2=\"23\" y2=\"10\"\/><\/svg><\/div><div class=\"ffv2-tb-l\">PCI DSS<\/div><\/div>\n      <div class=\"ffv2-tb\"><div class=\"ffv2-tb-i\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\"\/><line x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\"\/><polyline points=\"10 9 9 9 8 9\"\/><\/svg><\/div><div class=\"ffv2-tb-l\">SOC 2<br>Type II<\/div><\/div>\n      <div class=\"ffv2-tb\"><div class=\"ffv2-tb-i\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M22 12h-4l-3 9L9 3l-3 9H2\"\/><\/svg><\/div><div class=\"ffv2-tb-l\">HIPAA<br>Ready<\/div><\/div>\n      <div class=\"ffv2-tb\"><div class=\"ffv2-tb-i\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M18 10h-1.26A8 8 0 1 0 9 20h9a5 5 0 0 0 0-10z\"\/><\/svg><\/div><div class=\"ffv2-tb-l\">AWS Global<br>Infra<\/div><\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<\/section>\n\n<!-- \u2550\u2550\u2550 PAY AS YOU GO \u2550\u2550\u2550 -->\n<section class=\"ffv2-paygo\">\n<div class=\"ffv2-wrap\">\n  <div class=\"ffv2-paygo-inner sr\">\n    <div class=\"ffv2-paygo-left\">\n      <span class=\"ey\">\u0426\u0435\u043d\u043e\u043e\u0431\u0440\u0430\u0437\u043e\u0432\u0430\u043d\u0438\u0435<\/span>\n      <h2 class=\"ffv2-paygo-title\">Pay only for what you use<\/h2>\n      <p class=\"ffv2-paygo-desc\">No fixed seats. No long-term contracts. Scale up or down instantly - you only pay for active agents and minutes used.<\/p>\n    <\/div>\n    <div class=\"ffv2-paygo-right\">\n      <div class=\"ffv2-paygo-features\">\n        <div class=\"ffv2-paygo-item\"><span class=\"ffv2-paygo-check\">\u2713<\/span>No setup fees<\/div>\n        <div class=\"ffv2-paygo-item\"><span class=\"ffv2-paygo-check\">\u2713<\/span>No minimum commitment<\/div>\n        <div class=\"ffv2-paygo-item\"><span class=\"ffv2-paygo-check\">\u2713<\/span>Cancel anytime<\/div>\n        <div class=\"ffv2-paygo-item\"><span class=\"ffv2-paygo-check\">\u2713<\/span>14-day free trial<\/div>\n        <div class=\"ffv2-paygo-item\"><span class=\"ffv2-paygo-check\">\u2713<\/span>Scale from 1 to 10,000+ agents<\/div>\n        <div class=\"ffv2-paygo-item\"><span class=\"ffv2-paygo-check\">\u2713<\/span>Volume discounts available<\/div>\n      <\/div>\n      <div class=\"ffv2-paygo-btns\">\n        <a href=\"\/ru\/request-free-trial\/\" class=\"ffv2-paygo-btn-primary\">\u041d\u0430\u0447\u043d\u0438\u0442\u0435 \u0431\u0435\u0441\u043f\u043b\u0430\u0442\u043d\u0443\u044e \u043f\u0440\u043e\u0431\u043d\u0443\u044e \u0432\u0435\u0440\u0441\u0438\u044e<\/a>\n        <a href=\"\/ru\/contact-us\/\" class=\"ffv2-paygo-btn-outline\">Get Custom Quote<\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<\/section>\n\n<!-- \u2550\u2550\u2550 5. FAQ \u2550\u2550\u2550 -->\n<section class=\"ffv2-faq\">\n<div class=\"ffv2-wrap\">\n  <div class=\"ffv2-faq-head sr\">\n    <span class=\"ey\">\u0427\u0410\u0421\u0422\u041e \u0417\u0410\u0414\u0410\u0412\u0410\u0415\u041c\u042b\u0415 \u0412\u041e\u041f\u0420\u041e\u0421\u042b<\/span>\n    <h2>Common questions about AI Quality Assurance<\/h2>\n    <p>Everything you need to know before automating your QA process.<\/p>\n  <\/div>\n  <div class=\"ffv2-faq-list\">\n    <div class=\"ffv2-faq-item sr\"><button class=\"ffv2-faq-q\" onclick=\"this.parentElement.classList.toggle('open')\">What percentage of calls does AI QA actually review?<span class=\"ffv2-faq-tog\">+<\/span><\/button><div class=\"ffv2-faq-a\"><p>100%. Unlike manual QA which typically reviews 1-2% of calls, FlyFone's AI scores every single interaction automatically as soon as it ends - with no additional headcount required.<\/p><\/div><\/div>\n    <div class=\"ffv2-faq-item sr sr-d1\"><button class=\"ffv2-faq-q\" onclick=\"this.parentElement.classList.toggle('open')\">How are calls scored? Can I customize the criteria?<span class=\"ffv2-faq-tog\">+<\/span><\/button><div class=\"ffv2-faq-a\"><p>Yes. You build your own QA scorecard - categories, weights, and criteria - based on your team's standards. Common categories include script adherence, tone and empathy, resolution quality, compliance disclosures, and call closing. Separate scorecards can be created for different teams or channels.<\/p><\/div><\/div>\n    <div class=\"ffv2-faq-item sr sr-d1\"><button class=\"ffv2-faq-q\" onclick=\"this.parentElement.classList.toggle('open')\">How does sentiment analysis work?<span class=\"ffv2-faq-tog\">+<\/span><\/button><div class=\"ffv2-faq-a\"><p>FlyFone's AI analyzes vocal tone, pacing, and language patterns throughout each call to detect customer sentiment in real time. Calls with detected frustration, escalation risk, or negative outcome are automatically flagged for supervisor review.<\/p><\/div><\/div>\n    <div class=\"ffv2-faq-item sr sr-d2\"><button class=\"ffv2-faq-q\" onclick=\"this.parentElement.classList.toggle('open')\">Can agents see their own QA scores?<span class=\"ffv2-faq-tog\">+<\/span><\/button><div class=\"ffv2-faq-a\"><p>Yes. Each agent has a personal performance dashboard showing their scores, trends over time, and evaluator comments. Transparency in scoring improves agent buy-in and makes coaching conversations more productive.<\/p><\/div><\/div>\n    <div class=\"ffv2-faq-item sr sr-d2\"><button class=\"ffv2-faq-q\" onclick=\"this.parentElement.classList.toggle('open')\">Does it integrate with our existing call recording system?<span class=\"ffv2-faq-tog\">+<\/span><\/button><div class=\"ffv2-faq-a\"><p>FlyFone AI QA is built natively into the FlyFone platform - all call recordings are analyzed automatically. For teams using external recording systems, API integration is available. Contact our team for custom integration options.<\/p><\/div><\/div>\n  <\/div>\n<\/div>\n<\/section>\n\n<\/div>\n\n<script>\n(function(){\n  const obs=new IntersectionObserver(e=>{e.forEach(x=>{if(x.isIntersecting)x.target.classList.add('vis')})},{threshold:.08,rootMargin:'0px 0px -30px 0px'});\n  document.querySelectorAll('.sr').forEach(el=>obs.observe(el));\n})();\nfunction ffv2Tab(id,btn){\n  document.querySelectorAll('.ffv2-tab').forEach(t=>t.classList.remove('on'));\n  document.querySelectorAll('.ffv2-tc').forEach(c=>c.classList.remove('on'));\n  btn.classList.add('on');\n  document.getElementById('ffv2-'+id).classList.add('on');\n}\n<\/script>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Stop Sampling 2% of Calls.Score 100% of Them. Traditional QA reviews 1-2% of calls manually - the rest go unseen. FlyFone's AI Quality Assurance automatically scores every single interaction, flags compliance risks, and surfaces coaching opportunities the moment a call ends. Start Free Trial Why it matters Manual QA is too slow, too thin, and [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-15916","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/flyfone.com\/ru\/wp-json\/wp\/v2\/pages\/15916","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flyfone.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flyfone.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flyfone.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flyfone.com\/ru\/wp-json\/wp\/v2\/comments?post=15916"}],"version-history":[{"count":0,"href":"https:\/\/flyfone.com\/ru\/wp-json\/wp\/v2\/pages\/15916\/revisions"}],"wp:attachment":[{"href":"https:\/\/flyfone.com\/ru\/wp-json\/wp\/v2\/media?parent=15916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}